Apprentice Office Administrator

KELLARS LTD

Shildon (DL4 2RB)

Closes in 20 days (Thursday 5 March 2026 at 11:59pm)

Posted on 9 February 2026

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Summary

The Business Administrator Level 3 apprenticeship is designed to develop the essential skills, behaviours, and knowledge required to support and engage with different parts of an organisation. It is a fantastic entry point or step up for someone looking to build a career in professional services, operations, or office management.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Business administrator (level 3)
Hours
The standard working week is Monday to Friday, typically between 9.00am and 5.00pm Exact start and finish times will be finalised with the employer during the interview.

37 hours 30 minutes a week

Start date

Monday 6 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Replying to email queries in a timely and professional manner
  • Importing and updating information accurately onto internal systems
  • Booking in deliveries and supporting delivery schedules
  • Authorising the release of goods in line with company procedures
  • Answering incoming telephone calls, taking messages, and directing calls appropriately
  • Supporting general office administration tasks such as filing, scanning, and document handling
  • Communicating with internal teams and external suppliers/customers when required

Where you'll work

The Future Business Park, Darlington Road
Shildon
DL4 2RB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NC GROUP LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • The successful candidate will undertake a structured development programme delivered by NC Group, leading to the Level 3 Business Administrator apprenticeship standard
  • While most learning is ‘on-the-job’ through daily tasks and internal projects, NC Group will provide training sessions at least once per month
  • These are formal sessions, held either at the employer’s premises or our training centre

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Team working

About this employer

Kellars is the UK’s largest independent flooring supplier, offering an exclusive range of high-quality products to trade customers, distributors, and retailers nationwide. The company has experienced rapid year-on-year growth and is committed to maintaining this momentum in the future. With a dedicated team of over 100 passionate individuals operating across six depots, Kellars provides a fast-paced and exciting environment for an apprentice to start their career.

After this apprenticeship

  • Upon finishing this apprenticeship, you will have a solid foundation for a long-term career in business
  • You may move into permanent full-time roles such as an Office Coordinator, Personal Assistant, or Team Leader
  • The skills you learn are transferable, meaning they can be used in almost any industry, from HR and Marketing to Finance and Project Management
  • You could also choose to progress onto a higher-level apprenticeship to further sharpen your management and leadership skills

Ask a question

The contact for this apprenticeship is:

NC GROUP LTD

The reference code for this apprenticeship is VAC2000013421.

Apply now

Closes in 20 days (Thursday 5 March 2026 at 11:59pm)