IT Apprentice

COMPUTEAM LTD

Taunton (TA3 5PX)

Closes in 19 days (Thursday 5 March 2026)

Posted on 6 February 2026

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Summary

As an IT Apprentice, you will gain hands‑on experience supporting technology services, helping to resolve IT issues, working on small projects at client sites, and communicating with both clients and the support team to ensure excellent service. This role is a great opportunity to learn key IT skills and grow your career.

Wage

£16,640 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday, 8:00am to 5:30pm.

40 hours a week

Start date

Monday 9 March 2026

Duration

1 year 3 months

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide support and advice on a wide range of IT services and technologies, including Microsoft, Google and Apple platforms
  • Process/triage incoming requests for support, through the service board, in line with our published SLAs
  • Assist with small IT projects at client sites and monitor support requests to ensure timely progress
  • Provide excellent client support by resolving issues, suggesting solutions, and keeping clear communication with the team and clients
  • Ensure all Tickets and recorded data are kept up to date as changes are made
  • Escalate issues within the team where necessary
  • Full training and support will be provided by your workplace mentor and from the Baltic team

Where you'll work

Unit 12
Creech Paper Mill
Creech St. Michael
Taunton
TA3 5PX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BALTIC TRAINING SERVICES LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Apprentice.

Requirements

Essential qualifications

GCSE in:

  • English (grade 5)
  • Math (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working

About this employer

Baltic is working with Computeam, a leading UK education technology provider that helps schools and multi‑academy trusts improve learning through reliable and innovative IT services. Computeam delivers a wide range of technology support, from secure networks and internet solutions to classroom tools and ongoing IT support for hundreds of schools across the UK. 

Company benefits

  • Standard annual leave entitlement
  • Car scheme
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee assistance programme (EAP)
  • Sick pay

After this apprenticeship

Possible progression upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

The reference code for this apprenticeship is VAC2000013270.

Apply now

Closes in 19 days (Thursday 5 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.