Customer Service Apprenticeship

Peterloo Medical Centre

MANCHESTER (M24 4DZ)

Closes in 11 days (Monday 16 March 2026 at 11:59pm)

Posted on 24 February 2026

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Summary

As a medical receptionist, you are in a position of trust. You will be the first contact for patients or visitors attending or telephoning the surgery and, along with your colleagues, will be expected to maintain an efficient, helpful and confidential reception service.

Wage

£16,068 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday. Hours will vary between 8.00am - 4.00pm and 10.30am - 6.30pm.

37 hours 30 minutes a week

Start date

Monday 23 March 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Welcome and record patients arriving to see the Doctors, Nurses, HCA and visitors
  • Making appointments
  • Give out letters / blood forms etc.
  • Help patients wanting to notify change of address or personal details
  • Answer patient queries.
  • Writing prescriptions in the pharmacy book.
  • Each member of the reception team will have responsibilities assigned to them, sometimes daily, i.e. front desk or telephones, but also on a more permanent basis

Most of the work, however, must be conducted on a team basis and you and other members of the team will be expected to assist one another when help is needed and take a full part in the general work. 

Where you'll work

133-135 MANCHESTER OLD ROAD
MIDDLETON
MANCHESTER
M24 4DZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HOPWOOD HALL COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • All training will take place in the workplace
  • You will be allocated a 'work-based tutor' from Hopwood Hall College who will carry out regular visits with you in the workplace and will support you through your apprenticeship

Requirements

Desirable qualifications

GCSE in:

  • English (grade Grade 4/C or above)
  • Maths (grade Grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

As a GP Practice we aim to:

Provide the highest possible standard of communication and interaction with our patients, staff and local community

Assure that all patients, staff and visitors are treated with dinity and respect in meeting their needs

Respond positively to the medical needs of patients within the contraints of the NHS and our contractual obligations

Secure and sustain a safe and clean environment with facilities that meet the needs of patients, staff and the community we serve

To involve and support patients in their own care to help them make decisions to improve their health and that of their families and carers when necessary

https://www.peterloomc.co.uk/ (opens in new tab)

After this apprenticeship

You will gain a full qualification for Level 2 Customer Service. 

Ask a question

The contact for this apprenticeship is:

HOPWOOD HALL COLLEGE

The reference code for this apprenticeship is VAC2000012793.

Apply now

Closes in 11 days (Monday 16 March 2026 at 11:59pm)