IT Service Desk Apprentice
DELT SHARED SERVICES LIMITED
Plymouth (PL6 5QZ)
Closes in 17 days (Friday 27 February 2026 at 11:59pm)
Posted on 10 February 2026
Contents
Summary
We are seeking two proactive and customer-focused IT Service Desk Apprentices to join our team in providing first line IT support for end users.
This is an exciting opportunity for someone who thrives in a fast-paced environment and is dedicated to ensuring the optimal performance of IT systems and services.
- Wage
-
£15,392 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, shift pattern between the hours of 7.30am - 6.00pm.
No evenings or weekends.
37 hours a week
- Start date
-
Friday 1 May 2026
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
A Typical Day in the Job:
- Answering calls from customers and logging information on our system
- Responding to and resolving IT support tickets
- Troubleshooting and diagnosing technical issues for customers
- Keeping accurate records of work completed in our ticketing system
- Providing excellent levels of customer service via the telephone or by email
- Working closely with experienced colleagues to learn best practices and improve technical skills
Full training and support will be provided by your workplace mentor and from the team at Achievement Training.
Where you'll work
2 Derriford Park
Derriford Business Park
Derriford
Plymouth
PL6 5QZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACHIEVEMENT TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Training is primarily delivered in the workplace, with a minimum of 6 hours per week dedicated to off-the-job learning. An assessor will regularly visit to observe tasks and conduct professional discussions.
More training information
Achievement Training are an established training provider, located in the heart of Plymouth, offering courses, apprenticeships and online qualifications, designed to meet the evolving needs of their learners and the professional world.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Analytical skills
- Patience
About this employer
Delt exists to help our partners and clients do amazing things. Sounds simple? This is an exciting opportunity for the right person to work within our busy Payroll Team supporting our customers including NHS, Teachers, and Local Government and third sector organisations, paying circa 7500 as part of our Payroll Bureau. “WE HELP PEOPLE DO AMAZING THINGS.” Over 300 jobs, that would have otherwise left the region, are now supported through our services. We support more than 200 service areas across 300 locations.
Company benefits
- 25 days annual leave per annum
- Up to 10% pension contribution
- Free parking on-site
- Cycle to work scheme
After this apprenticeship
Upon successful completion, apprentices can progress to more advanced qualifications, including:
- Advanced Apprenticeships at level 3
- Higher Apprenticeships at level 4 or level 5
This progression pathway supports long-term career development and helps build a skilled, future-ready workforce.
Ask a question
The contact for this apprenticeship is:
ACHIEVEMENT TRAINING LIMITED
The reference code for this apprenticeship is VAC2000012749.
Apply now
Closes in 17 days (Friday 27 February 2026 at 11:59pm)