Front of House Apprentice
Coconut Tree - Bournemouth
185-187 Old Christchurch Road (BH1 1JU)
Closes on Monday 16 March 2026
Posted on 3 February 2026
Contents
Summary
Jump into a fast-paced, high-energy role with coconut tree. This role is for someone who has a passion for customer service and is wanting to gain experience within a busy hospitality environment.
- Wage
-
£11,778 a year
- Training course
- Food and beverage team member (level 2)
- Hours
-
30 hours per week, on a shift pattern basis, weekends are a must. Exact shift patterns to be confirmed.
30 hours a week
- Start date
-
Monday 23 March 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
At The Coconut Tree, we're all about warm hospitality, great food and drinks, and creating memorable experiences for our guests. This role is perfect for someone who enjoys working with people, wants to build confidence in customer service, and is keen to start a career in hospitality while earning and learning at the same time.
As an Apprentice Food & Beverage Team Member, you'll be supported by an experienced team while working towards a Food and Beverage Team Member Apprenticeship Level 2 over 15 months.
With full training and ongoing support, you'll learn how to:
- Welcome guests warmly and help them feel comfortable from the moment they arrive.
- Present menus, explain food and drink options, and make recommendations based on guest preferences.
- Take orders, support table service, and use a table management system during service.
- Serve food and drinks confidently and professionally, explaining dishes and cocktails when needed.
- Process bills and payments accurately and efficiently.
- Keep tables, dining areas, and the bar clean, organised, and well presented.
- Help prepare and serve drinks efficiently during busy service periods.
- Learn how to manage stock, store items correctly, and check expiry dates to reduce waste.
- Follow food hygiene, health, and safety procedures, including temperature checks and record keeping.
- Handle customer questions or concerns calmly and professionally, with support from the team when needed.
- Attend training sessions, fire drills, and development opportunities to build your skills.
- Work as part of a supportive team and follow company values, policies, and guidelines.
Training & Development
- You'll work towards a Food and Beverage Team Member Apprenticeship Level 2 alongside your day-to-day role.
- No previous experience is required - we'll teach you everything you need to know.
- You'll gain valuable skills in customer service, teamwork, communication, and hospitality operations.
Things to consider
- This role includes evening and weekend work, as part of a flexible rota.
- Applicants should be based locally or able to travel reliably to the restaurant.
If you're looking for a welcoming place to learn, grow, and start your hospitality career in a supportive environment, we'd love to hear from you.
Where you'll work
185-187 Old Christchurch Road
BH1 1JU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Training schedule
Food and Beverage Team Member Apprenticeship L2 including Functional Skills in Maths and English
Requirements
Desirable qualifications
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Team Working
- Organisation Skills
Other requirements
- We prefer candidates who are based in the same city or are able to travel reliably to and from the restaurant.
- Previous experience in a similar role is preferred. But not mandatory as we value potential, enthusiasm, and a willingness to learn with the right attitude.
- Will required to work during the weekends and evenings
About this employer
The Coconut Tree is a restaurant group offering a uniquely Sri Lankan dining experience, serving delicious small plates and Cocktails in a relaxed 'island vibe' setting. The group currently has eight restaurants in various locations in the South, namely: Cheltenham, Bristol x 2, Bath, Oxford, Reading, Bournemouth and London.
After this apprenticeship
Yes. We're passionate about developing our team, and anyone who performs well will have the opportunity to grow with us and progress to the next levels in the kitchen. From learning new skills to taking on more responsibility, we offer clear pathways for career development within our fast-growing restaurant group.
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
The reference code for this apprenticeship is VAC2000012540.
Apply now
Closes on Monday 16 March 2026
After signing in, you’ll apply for this apprenticeship on the company's website.