IT Support Technician Apprentice
AGILE GLOBAL LOGISTICS GROUP LTD
FAREHAM (PO15 7FJ)
Closes on Tuesday 31 March 2026
Posted on 2 February 2026
Contents
Summary
PETA are proud to be working with Agile Global Logistics Group limited (AGL) to support them with the recruitment and training of a new IT Support Technician Apprentice. AGL have a fun, friendly environment to work in and pride themselves on teamwork, they would like someone who is passionate about the role and willing to learn on the job.
- Wage
-
£16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday between 09.00 - 17.00.
35 hours a week
- Start date
-
Tuesday 7 April 2026
- Duration
-
1 year 10 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Are you looking to kickstart your career in IT with progression opportunities for the future? If you have a passion for IT, an interest in troubleshooting and the enthusiasm to learn, this role could be ideal for you.
As an IT Support Technician Apprentice, you will be working with both internal teams and external clients, providing excellent customer service and escalating unresolved customer issues to your Team Leader. You will be part of a team where you will learn everything about IT support and will be guided by your mentor, but also given the independence you need to be able to progress.
The IT Support Technician Apprentice will be responsible for the following duties:
- How to escalate issues where appropriate
- Being the first point of contact for all incidents/requests via email and phone calls
- Installation/Maintenance/Configuration of a variety of Infrastructure, Networking and Telephony Equipment
- Updating IT records and documentation
- How to perform and maintain daily system checks
Where you'll work
1 THE BELFRY
4400 PARKWAY
WHITELEY
FAREHAM
PO15 7FJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PETA LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Problem solving skills
- Initiative
- A passion for IT
- Good communication
- Prioritising tasks
- Manage time
- Knowledge of MS systems
- Basic network concepts
- Basic cloud technology
- Willing to learn and progress
- Dynamic team player
Other requirements
A full UK driving licence is required due to client site visits.
About this employer
AGL was founded to provide multi-carrier technology solutions to companies worldwide. At our heart, we’re a team of technical specialists, with a drive and determination to constantly innovate, through our Clearview platform – not just to keep pace with an ever-evolving industry, but advance it forwards; so our clients feel the benefit of our robust technology that future proofs them.
We bring together decades of experience so that our clients can tap into this knowledge and grow their businesses. We’re proud that AGL has evolved into a true bolt-on logistics department, seamlessly integrating with clients to provide innovative technology that drives efficiency and improves the customer journey.
As AGL has grown and we welcome new expertise into our team, so does our reach — now supporting a diverse range of industries and sectors, from homeware and electrical to sports apparel and fashion.
AGL’s values are more than just well cultivated words. They’ve been crafted by the team, with input from all departments, to fully represent how we do business and how we interact with customers, partners and each other. These are our standards, our values and what we want AGL to mean to anyone we interact with.
https://teamagl.com/about/ (opens in new tab)
Company benefits
- Pension contribution
- Holiday entitlement
- Free parking
- Social events
After this apprenticeship
An opportunity will be offered for the successful candidate upon completion of their apprenticeship for progression within the business.
Ask a question
The contact for this apprenticeship is:
PETA LIMITED
The reference code for this apprenticeship is VAC2000012361.
Apply now
Closes on Tuesday 31 March 2026
After signing in, you’ll apply for this apprenticeship on the company's website.