Apprentice Reception Administrator

The Ivy Medical Group

NOTTINGHAM (NG14 5BG)

Closes in 22 days (Saturday 28 February 2026 at 11:59pm)

Posted on 5 February 2026

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Summary

Our practice is a friendly, interesting and rewarding place to work. We're supportive of our new team members and provide a comprehensive induction programme and ongoing support. If you're passionate about providing patient care, enjoy working as part of a healthcare team and keen to learn, you'll gain a wide variety of administrative skills

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, Will work a range of shifts from 7.45am to 1.45pm and 12.30pm to 6.30pm.

37 hours 30 minutes a week

Start date

Wednesday 1 April 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To carry out admin duties as per practice procedure:

·       Dealing with patient queries at the reception desks

·       Answering telephones

·       Ordering repeat prescriptions

·       Dealing with emails received into the practice

Where you'll work

6 LAMBLEY LANE
BURTON JOYCE
NOTTINGHAM
NG14 5BG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACCESS TRAINING (EAST MIDLANDS) LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Apprentices will be allocated a Trainer Assessor and training will be
    planned and delivered in conjunction with the employer to meet
    the individual needs of the apprentice
  • The apprentice will spend 20% of their working hours in off the job
    activities and training
  • On the job and off the job training will be delivered in the
    workplace

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4 - 9)
  • Maths (grade 4 - 9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

  • Face to face interview

About this employer

We are a supportive and positive practice in Burton Joyce,
Nottingham. We look after an older, stable population with
opportunities to look after complex co-morbidities as well as
managing acute care. We support training and progression with a
strong learning culture. We host teaching for GP registrars and
medical students. We have 6450 patients and our team includes
GPs, Nurses, HCA, ACPs, Clinical Pharmacists, First contact physio,
Mental Health Practitioner, Management team, Dispensers,
Reception, Secretarial and Admin staff. We are committed to
providing outstanding care, offering the very best, courteous,
accessible and responsive services to all of our patients, families
and carers

https://www.ivymedicalgroup.co.uk/ (opens in new tab)

After this apprenticeship

  • To be discussed at interview

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

The reference code for this apprenticeship is VAC2000012301.

Apply now

Closes in 22 days (Saturday 28 February 2026 at 11:59pm)