Customer Service Apprentice

NEW LINE PHARMACY LIMITED

Wooler (NE71 6BY)

Closes in 8 days (Friday 20 February 2026 at 11:59pm)

Posted on 11 February 2026

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Summary

A UK community pharmacy apprenticeship combines paid work with recognised training. Apprentices support NHS pharmacy services, assist with dispensing, stock control and patient care, while developing skills in safety, communication and professionalism.

Wage

£13,338 a year

Check minimum wage rates (opens in new tab)

Bonus available depending on performance
Performance increases benefits

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 10:00 - 16:00 Saturday, 09:00 - 12:00 (TBC)

30 hours a week

Start date

Monday 2 March 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Greet patients and customers politely at the counter
    and on the phone
  • Receive and process prescriptions (NHS and private)
  • Label, assemble, and check medicines under thepharmacist’s supervision
  • Manage stock: ordering, unpacking deliveries, and checking expiry dates
  • Maintain accurate patient and prescription records
  • Handle cash, card payments, and NHS exemption checks
  • Support the pharmacist with services (e.g. MURs, NMS, flu clinics, CPCS)
  • Keep the dispensary and shop area clean, tidy, and organised
  • Follow SOPs, legal requirements, and confidentiality rules at all times
  • Deal with basic patient queries and refer clinical questions to the pharmacist

Where you'll work

26 High Street
Wooler
NE71 6BY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF SUNDERLAND COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Training is conducted in store and a trainer will be allocated to the learner for on/off job learning
  • May require travel to other sites for assessments (local)

Requirements

Essential qualifications

GCSE in:

  • English (grade 4-9)
  • Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

  • There may be weekend work 09:00 - 12:00

About this employer

Newline Pharmacy Ltd t/ Glendale Pharmacy, is a
community pharmacy that has recently undergone
change of management.
We want to encompass NHS services as well as
Private services to deliver the best healthcare to the
local demographic in Northumberland.
The team is very motivated and has a good rapport
with local surgeries. However, we require a young
person who has clear direction and is aspiring to
develop a career in pharmacy.

http://newlinepharmacy.com (opens in new tab)

After this apprenticeship

  • Potential to go on to further training
  • Possibility of full time employment upon completion

Ask a question

The contact for this apprenticeship is:

CITY OF SUNDERLAND COLLEGE

The reference code for this apprenticeship is VAC2000012288.

Apply now

Closes in 8 days (Friday 20 February 2026 at 11:59pm)