Business Explorer, Business Transformation Delivery Apprentice - Manchester
BT GROUP PLC
Salford (M3 5JL)
Closes in 12 days (Sunday 22 February 2026)
Posted on 2 February 2026
Contents
Summary
Our Business Explorer apprenticeship scheme is focused on building key skills for the future transformation of BT to better support our customers and build your career within our organisation.
- Wage
-
£23,810 a year
- Training course
- Improvement practitioner (level 4)
- Hours
-
Monday to Friday 9am to 5pm (With some flexibility dependent on your team)
37 hours 30 minutes a week
- Start date
-
Monday 7 September 2026
- Duration
-
3 years 1 months
- Positions available
-
3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
During this programme, you’ll rotate across the following key areas and be working as part of a team.
- Customer Experience- working in customer service or sales teams to understand the operational disputes and opportunities
- Commercial Products- working in product or bid teams to understand how a company works and how to create value
- Transformation Programmes– working in project design and delivery teams to see how improvements are made to happen
Where you'll work
BT
Four New Bailey
New Bailey Street
Salford
M3 5JL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CQM TRAINING AND CONSULTANCY LIMITED
Training course
Improvement practitioner (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Compliance: Work in accordance with organisational controls and statutory regulations
- Communication: Speak and write clearly. Influence others, question effectively. Plan and deliver meetings presenting insight to engage audiences
- Coaching: Observe, listen, use questioning, provide feedback and spot learning opportunities
- Project management: Define, sequence, plan and schedule activities with phases and milestones. Estimate effort and duration. Create and update project charter. Review progress
- Change management: Sponsorship contract, surface and manage resistance, build compelling narratives for change, assess change impact
- Principals and Methods: Select and apply a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits
- Project selection and Scoping: Support the identification of improvement opportunity and the scoping of these projects
- Problem definition: Support development of problem/opportunity statements
- Voice of the customer: Support application of techniques to identify and prioritise customers, their requirements and ensure balance against the stated and unstated needs of the business (Voice of the Business)
- Process mapping & analysis: Process map to measure and analyse flow and value. Identify interfaces, functional responsibilities and ownership. Use insight to identify potential opportunities and map future state
- Lean tools: Seek in-process waste through understanding of value within the value stream
- Measurements systems: Plan, carry out and assess results of a measurement system study
- Data acquisition for analysis: Develop a sampling strategy
- Basic statistics & measures: Use graphical analysis to understand distribution and stability
- Data analysis-statistical methods: Identify data-types and select analysis methods and tools. Assess time series data stability and analyse making relevant insight
- Process capability & performance: Select methods and metrics for analysis
- Root cause analysis: Select and apply the appropriate graphical tool dependent on the data type to identify patterns, trends and signals to establish hypothesis
- Experimentation & optimisation: Plan designed experiment with clear objectives, and appropriate levels of Measurement Systems Analysis, analyse experiment data and optimise
- Identification & prioritisation: Identify and prioritise factors, ideas and solutions
- Data analysis – SPC: Select and apply appropriate tools for ongoing monitoring and control. Analyse and interpret control charts
- Benchmarking: Conduct structured benchmarking to support target setting
- Sustainability & control: Identify failure modes and embed learning from improvements
Training schedule
As an Improvement apprentice, you’ll study for recognised apprenticeship (Level 4 Improvement Practitioner followed by Level 5 Improvement Specialist) while building in skills across Lean, Six Sigma, project delivery.
You’ll spend a minimum of 20% of your time learning and studying. After you have successfully completed your apprenticeship qualification and scheme, we’ll look to support you in securing a role that is best aligned to your strengths and interests.
Requirements
Essential qualifications
GCSE in:
- Any (grade 4)
- Any (grade 4)
- Any (grade 4)
- English (grade 4)
- Maths (grade 4)
A Level in:
- Any STEM Subject (grade C)
- Any STEM Subject (grade C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Logical
- Team working
- Initiative
Other requirements
- All applicants will need a full UK Right to Work for the duration of 30 months of their scheme without this we cannot accept an application
- Unfortunately do we not offer sponsorship for any of our Early Career roles
About this employer
You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.
https://jobs.bt.com/content/Apprenticeships---BT-Group/ (opens in new tab)
Company benefits
- Discounts on EE & BT products
- Online GP
- Paid carer’s leave
- Support in carving your own career path
- Volunteering days
- Optional Private Healthcare and Dental
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- On completion of your programme, your future role will depend on the opportunities available when you assimilate, but we will support you throughout this process to help identify and secure a suitable position
Ask a question
The contact for this apprenticeship is:
CQM TRAINING AND CONSULTANCY LIMITED
The reference code for this apprenticeship is VAC2000012214.
Apply now
Closes in 12 days (Sunday 22 February 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.