Apprentice Customer Service Agent

BREEDON GROUP SERVICES LIMITED

Derby (DE73 8AP)

Closes in 8 days (Sunday 22 February 2026)

Posted on 3 February 2026

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Summary

We’re looking for an Apprentice Customer Service Agent to join our Building Products team. This is a role where you’ll gain qualifications, fully funded by us, while learning on the job.

You’ll work in a supportive team, speaking to customers, processing orders, solving problems, and building confidence every day.

Wage

£21,257.60 a year

Check minimum wage rates (opens in new tab)

• Pension • 25 days annual leave, plus bank holidays on top • Share Saver Scheme • Life Assurance • You will have the opportunity to progress to a level 3 customer service qualification.

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday, Shifts to be confirmed.

40 hours a week

Start date

Tuesday 1 September 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Speaking to customers and helping with orders and enquiries
  • Supporting sales and customer service teams
  • Learning how a large, successful business works
  • Building skills you can use for life (communication, organisation, problem solving)
  • Gaining real responsibility— with support always available

Where you'll work

Breedon Quarry Main Street Breedon-On-The-Hill
Derby
DE73 8AP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERBY BUSINESS COLLEGE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Level 2 and Level 3 Customer Service qualifications

Requirements

Essential qualifications

GCSE in:

  • English (grade 4-9)
  • Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this employer

Breedon is a leading construction materials group in Great Britain and Ireland. Our GB division comprises fully-integrated aggregates and downstream products businesses throughout the UK . We supply aggregates, asphalt, ready-mixed concrete & mortar and concrete blocks, together with a range of specialist building products including clay bricks and tiles, other clay products, decorative aggregates and Welsh slate, which are sold throughout the UK and Ireland.

http://www.breedongroup.com (opens in new tab)

After this apprenticeship

  • Our apprentices often go on to roles in customer service, sales, operations and management. Some of our current team leaders and specialists started exactly where you are now — unsure of their next step— and are now building successful careers with us.
  • This role will offer the opportunity to complete a level 3 customer service apprenticeship following the level 2 for the right person

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

The reference code for this apprenticeship is VAC2000012203.

Apply now

Closes in 8 days (Sunday 22 February 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.