Office Apprentice

MONTPELLIER LEGAL LTD

Cheltenham (GL50 4FA)

Closes in 24 days (Friday 27 March 2026 at 11:59pm)

Posted on 27 February 2026

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Summary

We're looking for someone who enjoys working with people & will create a welcoming environment, while developing core office & customer service skills. As the first point of contact for visitors, you'll greet customers & guests in a warm & professional manner, ensuring everyone feels welcomed & well looked after.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9am to 5:30pm, with an hour for lunch.

37 hours 30 minutes a week

Start date

Monday 6 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Greet customers and visitors in a friendly, professional manner, ensuring a positive first impression at all time
  • Welcome guests on arrival and assist with basic enquiries, notifying staff as required
  • Support the smooth daily running of the office, including opening up, turning on lights, and creating a welcoming atmosphere with background music
  • Maintain a tidy, well-presented reception and office environment throughout the day
  • Order, monitor, and restock office treats, refreshments, and stationery supplies
  • Provide general administrative and ad-hoc support to the wider team as needed

Where you'll work

13a the Brewery Quarter
Henrietta Street
Cheltenham
GL50 4FA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GLOUCESTERSHIRE COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Customer Service Practitioner Standard Successful completion will lead to eligibility to join the Institute of Customer Service as an individual member at the Professional Level.

Requirements

Essential qualifications

GCSE in:

  • English (grade 1)
  • Maths (grade 1)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

We are a specialist conveyancing firm, with offices in Cheltenham, Cirencester, Stroud, Gloucester, Worcester and London. Our goal is to make your sale or purchase as smooth as possible.

Company benefits

Holiday: 20 days per year plus bank holidays (28), discounts on selected dining and entertainment venues, parking and travel subsidy, free fresh fruit, regular socials.

After this apprenticeship

Potential position upon completion of the apprenticeship. 

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

Employer Training & Apprenticeships

apprenticeshipvacancies@gloscol.ac.uk

0345 155 2020

The reference code for this apprenticeship is VAC2000012125.

Apply now

Closes in 24 days (Friday 27 March 2026 at 11:59pm)