Apprentice Admin and Sales Assistant (Sales Pipeline, Invoicing & Business Administration)

TNS LIGHTING & ELECTRICAL

Peterborough Road (SW6 3BX)

Closes in 4 days (Monday 16 February 2026)

Posted on 30 January 2026

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Summary

Seeking a Sales Assistant who can manage & support the full sales pipeline from enquiry through to completion, including quoting, follow-ups, customer coordination, job/works order administration, and invoicing. This role also supports general business administration & cooperates with business development activity to help grow and retain customers.

Wage

£15,392 a year

Check minimum wage rates (opens in new tab)

Potential increase depending on performance

Training course
Business administrator (level 3)
Hours
Monday-Friday 9am-5pm.

37 hours a week

Start date

Thursday 26 February 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities: End-to-End Sales Pipeline Management

  • Manage inbound enquiries (phone/email/web) and respond promptly and professionally.
  • Log and qualify leads, gather requirements, and ensure accurate opportunity records in the CRM/sales tracker.
  • Prepare and issue quotes/proposals using company templates and pricing guidance.
  • Proactively follow up quotes, progress decisions, and keep pipeline stages updated.
  • Coordinate job start requirements once work is won (confirm scope, dates, access, site details, PO requirements).
  • Maintain ownership of the opportunity through delivery milestones, ensuring all steps are completed.
  • Track progress and provide regular pipeline updates to management (won/lost/pending, values, next actions).
  • Invoicing, purchase orders & sales completion.
  • Raise invoices accurately and on time in line with agreed terms, POs, and contract requirements.
  • Confirm invoice readiness by checking: agreed scope, completed works confirmation/sign-off, PO details, and pricing.
  • Submit invoices to customer portals/emails and ensure correct references (PO numbers, job codes, site/location).
  • Maintain an invoice tracker: issued, due, paid, overdue, queries, credit notes (where applicable).
  • Support credit control by politely chasing overdue invoices and resolving invoice queries quickly.
  • Liaise with operations/field teams to confirm job completion, variations, and any additional chargeable works.
  • Maintain all supporting documentation for audit trail (quote, acceptance, PO, completion evidence, invoice copy).
  • Sales support & customer service.
  • Coordinate diaries/meetings/calls and keep communication. flowing between customer and internal teams.
  • Handle customer questions professionally and ensure quick resolution or escalation where required.
  • Maintain excellent customer relationships to improve retention and repeat business.
  • Prepare simple reports (pipeline, invoicing status, outstanding follow-ups, conversions).
  • Business administration
  • General admin support: document control, file management, templates, records, and correspondence.
  • Keep customer and supplier records accurate and up to date (contacts, billing details, site addresses, terms).
  • Ensure compliance with internal processes (version control, data handling, consistent documentation).
  • Business Development Cooperation
  • Support business development by researching prospects and compiling contact lists.
  • Assist with outbound activity support (follow-ups, campaign admin, appointment scheduling).
  • Help prepare tender/PQQ documentation and keep standard company info up-to-date (policies, accreditations, case studies).

Where you'll work

Tns Electrical Solutions Ltd, 445 Sulivan Court, Peterborough Road
Peterborough Road
SW6 3BX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Apprentice will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.

The apprentice will be required to complete:

  • Work towards gaining a full Qualification.
  • Employment Rights and Responsibilities.
  • Skills, Knowledge, and Behaviours.
  • Standard and End Point Assessment.
  • Functional Skills in English, maths, and ICT (if required).
  • Other training will be provided by the employer as required to enable the fulfilment of the job role.

Requirements

Essential qualifications

GCSE or equivalent in:

  • Maths (grade 4-9)
  • English (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Initiative

Other requirements

Candidate must be located close to the workplace or within realistic journey time.

About this employer

25 Years of London Electrical Services Excellence Our growth throughout London stems from a simple philosophy: deliver exceptional workmanship with a personal touch. When you invite us into your home or business, you’re welcoming a team that values your trust above all else. Our consistently positive online reviews reflect what our customers experience firsthand—professional electricians who arrive on time, communicate clearly, and treat your property with respect.

After this apprenticeship

Business Admin Level 3 apprenticeship qualification and potential permanent position.

Ask a question

The contact for this apprenticeship is:

HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)

The reference code for this apprenticeship is VAC2000011958.

Apply now

Closes in 4 days (Monday 16 February 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.