Junior Network Engineer Apprentice (Cara Networks Ltd)

CARA NETWORKS LTD

MILTON KEYNES (MK12 5TW)

Closes in 28 days (Friday 27 February 2026 at 11:59pm)

Posted on 29 January 2026

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Summary

As a Junior Network Engineer you will be responsible for helping to support the company's SME (small and medium enterprises) clients at all levels as part of the helpdesk team.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 5.30pm

37 hours 30 minutes a week

Start date

Monday 9 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your varied role will include learning how to support users and network administrators over the telephone and by email, with most issues being resolved using remote access. You may also be involved in project work.

Cara responds to administration and fault-resolution calls to our helpdesk and keeps servers and networks audited, up-to-date and functioning, as error-free and with as little down time as possible.

Our helpdesk engineers make use of tools such as TeamViewer and Windows Quick Assist to help users without requiring any technical input from them.

Typically our work includes:

  • Cloud services management and migrations
  • Achieving compliance – IT security, user and BYOD policies; Cyber Essentials; GDPR; PCIDSS; IT risk assessments; Financial Pre-Audit IT questionnaires
  • Assistance in satisfying Subject Access Requests of personal GDPR data
  • Network design
  • Virus and firewall protection
  • Infrastructure audit, resourcing and installation – making excellent use of available nfp resources
  • Software specification, licensing, updates and installation, including Charity Digital Exchange (Microsoft Non-Profit scheme)
  • Network maintenance and support – using remote helpdesk and onsite engineers
  • Liaising with third-party suppliers (telephony/photocopying/web hosting etc)
  • Upgrades and adapting to changing requirements
  • Disaster and resilience planning
  • Project work and consultancy – long-term goals or ad hoc projects and advice

Duties and key responsibilities:

  • Setting up and supporting Cloud services for clients (Microsoft 365, Google apps)
  • Managing email, anti-spam and virus protection
  • Setting up user accounts, permissions and passwords
  • Monitoring network usage
  • Analysing and resolving a range of faults, from system failures to forgotten passwords
  • Undertaking routine preventative measures and implementing, maintaining and monitoring network security
  • Installing, supporting and maintaining new server hardware and software infrastructure

Where you'll work

UNIT 25
WALKER AVENUE
WOLVERTON MILL
MILTON KEYNES
MK12 5TW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

FIREBRAND TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation

Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

  • Microsoft Certified Azure Fundamentals (AZ-900)
  • CompTIA IT Fundamentals+
  • Certiport IT Specialist Networking
  • Microsoft Certified Azure Administrator Associate (AZ-104)

Network Technician Pathway:

  • Installation and commission of networks
  • Maintenance or repair of network equipment
  • Installation, configuration or maintenance task on either ICT related hardware or software

Requirements

Essential qualifications

GCSE in:

English and Maths (grade (A*-C/9-4 or equivalent))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Organised and focused approach
  • Ability to take instruction
  • Commitment
  • Self-motivated
  • Verbal communication skills
  • Calm and confident
  • Punctual
  • Reliable

Other requirements

  • Minimum GCSEs completed, preferred A levels.
  • Reliable and able to work within health and safety regulations as directed.
  • A good basic understanding of how a server network is put together
  • An interest in and aptitude for developing network engineering skills using Microsoft technology

About this employer

Cara Networks is a small, specialist outsourced IT company based in Milton Keynes. We offer network design, installation and maintenance services to around 75 clients, supporting them with helpdesk services and consultancy, especially in cybersecurity. We support both client-server infrastructure and, increasingly, cloud-based solutions. Our clients include businesses and charities, and we are leaders in arts-based organisations such as London theatres, companies and venues.

Company benefits

Company pension scheme available

After this apprenticeship

  • On completion of the first year the ideal candidate will have achieved industry-recognised qualifications and have a diverse range of real-world experience which will equip them to continue working with us as a helpdesk engineer, perhaps developing a specialism in a particular area of interest, such as cybersecurity

Ask a question

The contact for this apprenticeship is:

FIREBRAND TRAINING LIMITED

The reference code for this apprenticeship is VAC2000011401.

Apply now

Closes in 28 days (Friday 27 February 2026 at 11:59pm)