GP Receptionist Business Administration Apprenticeship
New Road Medical Centre
WALSALL (WS3 1ET)
Closes in 8 days (Sunday 8 February 2026 at 11:59pm)
Posted on 28 January 2026
Contents
Summary
A fantastic opportunity for an enthusiastic person to join a friendly GP Practice as a business administration apprentice. While working towards your Level 3 in Business Administration, your duties will include managing practice appointments, processing repeat prescriptions all while you provide a high level of service to patients.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday shifts ranging from 8.00am until 6.30pm
with a 1.00pm finish on a Friday.
37 hours 30 minutes a week
- Start date
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Monday 16 February 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your duties will include, but are not limited to;
- Greeting and booking in or patients for clinics accordingly
- Dealing with patient enquiries efficiently and courteously
- Making appointments on the system, by processing appointment requests for today, future appointments from patients on person and on the telephone
- Processing repeat prescriptions and filing for collection within 48 hours
- Taking Home visit requests
- Receiving specimens from patients ensuring all their details have been recorded whilst following health and safety policy
- Tidying waiting room after appointments, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary
Key Responsibilities:
- To ensure that all visitors and telephone callers to the practice are greeted professionally
- To ensure all telephone calls are managed appropriately
- To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries
- To ensure the clinical staffs receive medical record as requested
Where you'll work
HARDEN HEALTH CENTRE
HARDEN ROAD
WALSALL
WS3 1ET
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WALSALL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administration Level 3 Apprenticeship Standard
- 20% off the job training
- Functional Skills if required
Requirements
Essential qualifications
GCSE in:
- English (grade C/4 or above)
- Maths (grade C/4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
- Patience
- Good Time Keeping
- Positive Attitude
Other requirements
A DBS check is required before the applicant can start.
About this employer
A GP practice based in Leamore. Our practice hosts the following services and clinics: chronic disease monitoring, diabetes clinic, NHS health check, phlebotomy, cervical smear, baby clinic and medication reviews amongst other services.
After this apprenticeship
- There will be a permanent position available for the right candidate
Ask a question
The contact for this apprenticeship is:
WALSALL COLLEGE
The reference code for this apprenticeship is VAC2000011266.
Apply now
Closes in 8 days (Sunday 8 February 2026 at 11:59pm)