Customer Service Apprentice

POLYLINE GROUP LIMITED

Cheshire (WA8 8UD)

Closes in 15 days (Friday 13 February 2026 at 11:59pm)

Posted on 28 January 2026

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Summary

Due to consistent growth, we have an exciting opportunity for customer service / admin assistant. We are looking for an enthusiastic, dynamic individual who is highly motivated and excited to learn. Working in a small team you will have the opportunity to make this role your own and influence positive systems change.  

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

There could be potential for salary increments depending on experience and performance

Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Monday 23 February 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Responsible for preparing quotations
  • Responsible for sending customer quotations
  • Updating sales orders onto sage
  • Responsible for updating spreadsheets and matching the paperwork involved
  • Using the telephone to receive and make telephone calls providing a high level of customer service
  • Using excel

Where you'll work

Unit 4- 8 Widnes Business Park
Foundry Lane
Widnes
Cheshire
WA8 8UD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORTHWEST EDUCATION AND TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Your training will be delivered on the job in the workplace
  • Training will be delivered by your tutor once per month in the workplace

More training information

Your training will be delivered by Northwest Education and Training at your workplace

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working

About this employer

Polyline Group Ltd and Polycon Water Management, is a supplier of all water drainage and channel drainage systems.  We supply to merchants and customers throughout the UK and Ireland.

The business was established in 2008, and we moved onto Widnes Business Park in 2015 and have expanded again over the past twelve months, creating a number of positions currently available.

https://polycon.co.uk/ (opens in new tab)

Company benefits

  • 20 days holiday + 8 bank holidays as standard

After this apprenticeship

  • Full time employment with career progression

Ask a question

The contact for this apprenticeship is:

NORTHWEST EDUCATION AND TRAINING LIMITED

The reference code for this apprenticeship is VAC2000011256.

Apply now

Closes in 15 days (Friday 13 February 2026 at 11:59pm)