Apprentice Sixth Form Services Coordinator

The Canterbury Academy

Kent (CT2 8QA)

Closes in 19 days (Wednesday 25 February 2026 at 11:59pm)

Posted on 28 January 2026

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Summary

We are seeking an organised and friendly Sixth Form Services Coordinator to join our supportive and welcoming Sixth Form team. This is a key operational role at the heart of Sixth Form life, acting as a central point of contact for students, staff, parents and external partners while ensuring the smooth running of day-to-day services.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Business administrator (level 3)
Hours
Monday to Friday, 8:30am - 5.00pm.

37 hours a week

Start date

Monday 9 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The role combines front of house coordination with data management, administration and student support, and is well suited to someone who enjoys working with systems, processes and people in a busy and purposeful educational environment. You will play an important part in supporting students during a key stage of their education, while working within a team that values professionalism, collaboration and mutual support.

Key Responsibilities:

Reception, Communication and Systems

  • Coordinate Sixth Form front of house services, acting as the first point of contact for students, staff and visitors.
  • Manage incoming telephone and email enquiries, ensuring queries are accurately logged, prioritised and directed to the appropriate member of staff.
  • Oversee the Sixth Form general enquiries and admissions inboxes, supporting efficient communication and follow-up.
  • Support student application and admissions processes, working with the Head of Sixth Form to coordinate tours and Open Events.
  • Communicate professionally with parents, universities, employers and work-placement providers as required.
  • Manage day-to-day enquiries relating to ID cards, timetables, transport and general Sixth Form operations.
  • Respond calmly and appropriately to student issues, escalating concerns in line with pastoral and safeguarding procedures.
  • Record and manage student absence information using Arbor, liaising with the Sixth Form Attendance Team as needed.
  • Use Arbor to send texts, emails and letters to students in line with Sixth Form processes.

Administrative and Operational Support

  • Provide high-quality administrative and clerical support to the Sixth Form team.
  • Create, manage and print Sixth Form student ID cards.
  • Maintain and update Sixth Form documentation, including booklets, letters, forms and information materials.
  • Oversee Sixth Form operational resources, including lost property, first-aid supplies, maintenance requests, stationery and student provisions.
  • Maintain Sixth Form notice boards, including designing and updating posters and displays when required.

Student Support and Events

  • Coordinate physiotherapy and massage appointments for Sports and Dance Academy students, liaising with coaches and managing schedules.
  • Support the planning, organisation and logistics of Sixth Form events throughout the academic year.

Where you'll work

Knight Avenue
Canterbury
Kent
CT2 8QA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

EKC GROUP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3 Standard - EKC Training.

Once a month online workshops, College Trainer visit to the workplace once every 6-8 weeks.  

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade 4/C/Level 2 Functional Skills)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

The Sixth Form at The Canterbury Academy has over 800 students and is one of the largest in the county. Year 12 students transition from year 11 at The Canterbury Academy and from a wide selection of schools around Kent. Students here will benefit from specialist teachers, a dedicated team of Sixth Form staff and specialist facilities for Sixth Form students.

Students belong to one of our four colleges; Academic, Vocational, Sport or Performing Arts and can study a wide range of courses in combination, such as BTEC and A Levels together. We can be flexible and create bespoke timetables for our students, which allows students a lot more choice and variety in their study. Students can also join one of our elite academies in Sport, Performing Arts or Practical Learning and Enterprise Education.

https://canterbury.kent.sch.uk/the-canterbury-academy/about-our-sixth-form/ (opens in new tab)

After this apprenticeship

Upon completion, this role could lead in to a permanent position.

Ask a question

The contact for this apprenticeship is:

EKC GROUP

The reference code for this apprenticeship is VAC2000011220.

Apply now

Closes in 19 days (Wednesday 25 February 2026 at 11:59pm)