Customer Service Apprenticeship

CLUNANS LTD

Wigan (WN1 1AR)

Closes in 15 days (Thursday 12 February 2026 at 11:59pm)

Posted on 28 January 2026

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Summary

We’re fortunate to have a strong, supportive team who work well together. Even on our busiest days, we keep things positive and enjoyable, with a friendly approach and a touch of humour for our customers. We’re pleased to offer a Level 2 Customer Service Apprenticeship for those keen to build a career in the industry

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
8.30am until 3.00pm, Monday to Friday, with a 30-minutes of break time. Occasional Saturdays will be required in place of one of the week days.

30 hours a week

Start date

Sunday 1 March 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Food hygiene is very important while preparing food and serving customers
  • You would be handling money/card machines
  • Using the tills and scales.
  • There will be cleaning and record keeping
  • We help each other with the tasks throughout the day, and expect that the ability to look for the jobs needing to be done is quickly picked up

Where you'll work

Wigan Market
1 Mesnes St
Wigan
WN1 1AR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WIGAN AND LEIGH COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

All training will be in house, and there will be food hygiene training, customer service, stock rotation and record keeping. You will learn how to vacuum pack, and age dependent use the slicer.

Requirements

Essential qualifications

GCSE in:

  • English (grade 3)
  • Math (grade 3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Number skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

The most important qualification is an abundance of life-skills. People skills are essential, pride in punctuation and personal presentation are expected. The ability to work within a team, be eager to learn and prepared to pitch in whenever needed.

A uniform will be provided, the Market Hall has seasonal temperature changes. There is an element of lifting and packing involved.

About this employer

We are a long-established, family-run market stall specialising in hot takeaway food, BBQ chicken, and cooked meats. With a small and friendly team of fewer than 15 staff, we take pride in delivering excellent customer service in a supportive and welcoming working environment.

After this apprenticeship

  • It is hoped this will lead to long term employment for the right person

Ask a question

The contact for this apprenticeship is:

WIGAN AND LEIGH COLLEGE

The reference code for this apprenticeship is VAC2000011117.

Apply now

Closes in 15 days (Thursday 12 February 2026 at 11:59pm)