Customer Support & operations Apprentice
GRACEFUL MUSE PAPERIE LIMITED
Leicestershire (LE16 8HB)
Closes on Friday 27 March 2026
Posted on 27 January 2026
Contents
Summary
A wonderful opportunity to work for a small independent stationery brand based in the UK, as part of your role you will be processing refunds, responding to customer emails, tracking packages, and much more, if you are interested apply today !
- Wage
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£17,280 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
40 hours a week
- Start date
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Friday 10 April 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Customer Service Duties and Responsibilities:
- Respond promptly and professionally to customer emails and website contact form messages
- Resolve order issues such as missing items, wrong shipments, or delivery delays
- Provide accurate product information, help with order placement, and assist with discount codes or promotions
- Track packages and assist customers with delivery issues
- Process refunds and credits according to store policy
- Escalate more complex customer concerns to the business owner or manager
- Maintain a FAQ database and suggest improvements based on recurring questions
- Represent the Graceful Muse Paperie brand voice - warm, professional, and caring
Operational Duties and Responsibilities:
- Oversee the daily flow of orders and ensure they are processed accurately and on time
- Monitor inventory levels and notify the owner when stock is low or out of stock
- Update product listings, variants, and prices on the website (e.g. when collections change or new collections launch)
- Assist in managing subscription orders, renewals, and failed payments
Production Duties and Responsibilities:
- Assist in preparing sticker sheets, journaling kits, and other stationary products as needed
- Assemble product bundles or themed boxes and package orders neatly and according to brand presentation guidelines (e.g., tissue paper, thank-you notes, freebies)
- Help with product labeling and inventory tagging and perform quality control checks on finished products, flagging products that do not meet quality standards
- Work efficiently to meet daily or weekly fulfillment goals, especially during busy seasons or new collection drops
- Report supply issues or production errors to the Shop Owner
The successful candidate will need to be highly organized with great attention to detail. They must have excellent written and verbal communication and someone who has a creative eye for aesthetics and presentation. A positive attitude and a team player is a must.
This role will be supported by the Business Administration Level 3 qualification delivered by Starting Off.
Where you'll work
Unit 18b Eckland Lodge Business Park
Desborough Road
Market Harborough
Leicestershire
LE16 8HB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STARTING OFF LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administration level 3
- Remote training delivery
- Onefile
- VLE
- 6 hours of dedicated training time every week.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Creative
- Initiative
About this employer
A small, independent stationery brand based in the UK, dedicated to creating thoughtfully designed products that inspire productivity and creativity. From journaling kits and planner stickers to planners and notebooks, their collections are crafted with care to bring beauty to planners and journals all over the world.
They are now looking for a highly organised and detail-oriented individual to support with the daily operations. This unique role blends customer service, order management, and hands-on product preparation, ideal for someone who thrives in both digital and tactile environments.
Company benefits
- 28 days holiday
- Perk Reward programme
After this apprenticeship
- Possible ful time permanent position upon completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
STARTING OFF LIMITED
The reference code for this apprenticeship is VAC2000010962.
Apply now
Closes on Friday 27 March 2026