Information Communications Technician Apprentice

QUEEN SQUARE MEDICAL PRACTICE

LANCASTER (LA1 1RP)

Closes in 5 days (Friday 13 February 2026)

Posted on 27 January 2026

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Summary

Queen Square Medical Practice is seeking an ICT Apprentice to assist with the management and maintenance of our critical IT systems, ensuring smooth operations and business continuity. This is a fantastic opportunity to gain real-world, hands-on, IT experience whilst completing your apprenticeship.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

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Training course
Information communications technician (level 3)
Hours
Monday - Friday. Shifts to be disclosed.

37 hours a week

Start date

Monday 23 February 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties to include, but not limited to;

  • Support day-to-day IT operations, including hardware, software, website design and upkeep and network issues.
  • Provide support with business-critical systems alongside and in the absence of the IT Lead.
  • Troubleshoot and resolve IT issues promptly to minimise downtime.
  • Maintain up-to-date IT protocols and procedures and operational guides.
  • Participate in IT projects, system upgrades, and software implementations.
  • Support IT security, data backups, and compliance measures.
  • Undertake relevant training and development as part of the apprenticeship.

Where you'll work

2 QUEEN SQUARE
LANCASTER
LA1 1RP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LANCASTER AND MORECAMBE COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Level 3 ICT Apprenticeship Programme:

  • Relevant training will be provided through Lancaster and Morecambe College
  • Functional Skills in maths and English may be required

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Desirable qualifications

GCSE in:

IT (grade 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Patience

About this employer

With a patient list of over 16,000, our practice is home to 9 GP partners, 4 associate GPs, and a dedicated team of ANPs, paramedics, pharmacists, nurses, HCAs, and administrative staff. We are passionate about delivering outstanding patient care in a collaborative, positive, and engaging environment.

If you're looking for a role where your contributions are valued, your professional growth is supported, and your work truly makes a difference, we would love to hear from you.

After this apprenticeship

Potential employment after the apprenticeship.

Ask a question

The contact for this apprenticeship is:

LANCASTER AND MORECAMBE COLLEGE

The reference code for this apprenticeship is VAC2000010864.

Apply now

Closes in 5 days (Friday 13 February 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.