Administration Apprentice

PHOSTERS (FM) LIMITED

Kidderminster (DY10 1JF)

Closes in 26 days (Sunday 1 March 2026 at 11:59pm)

Posted on 26 January 2026

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Summary

The Administration Apprentice will support Phosters (FM) Ltd with daily administrative tasks to help operations run smoothly. They will build organisational, communication and customer‑service skills while gaining hands‑on experience in a professional environment.

• Wage:

  £15,704 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, 8.00am - 5.00pm, with one remote college day per week.

  40 hours a week

• Start date:

  Wednesday 1 April 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Duties:

• General admin: Managing emails, filing, preparing documents, entering data, and keeping records up to date.
• Client support: Being the first point of contact for routine queries and communicating clearly and professionally.
• Scheduling: Helping to arrange meetings, update calendars, and prepare any required documents.
• Reporting: Assisting with reports, updating trackers, and supporting general admin tasks.
• Operational support: Helping with onboarding paperwork, compliance documents, and any other processes required by the client.

Where you'll work

Campion House
Green Street
Kidderminster
DY10 1JF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GLP TRAINING LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

One remote training day per week.

Requirements

Essential qualifications

GCSE in:

• English (grade C)
• Mathmatics (grade C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Administrative skills
• Team working

About this employer

Phosters (FM) Ltd are a dynamic facilities management company who operates nationwide, providing nearly 30,000 service visits to properties and sites across the United Kingdom. We provide a comprehensive facilities maintenance service to meet the diverse needs of our clients, through our dedicated team of professionals. We are a company who values professionalism and fosters a culture of opportunity for growth and development. The people we employ define who we are, and we are proud to be a Disability Confident Committed Employer; understanding and appreciating the diversity among individuals, recognising that everyone is unique.

https://www.phosters.co.uk/ (opens in new tab)

Company benefits

• 25 Days Holiday
• Wellbeing Day (once passed probationary)
• Apprentice Mentor to support with course completion

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Once the apprentice completes their course, we are hoping they can move into an Administration Assistant role, taking on daily admin tasks with more independence. Over the next year, they can develop into a full Administrator, managing their own workload, supporting client communication, and handling reports and documentation confidently.

Ask a question

The contact for this apprenticeship is:

GLP TRAINING LTD

The reference code for this apprenticeship is VAC2000010727.

Apply now

Closes in 26 days (Sunday 1 March 2026 at 11:59pm)