Customer Service/Receptionist Apprentice

SOUL CARE AESTHETICS LTD

Cannock (WS11 1GR)

Closes in 7 days (Friday 6 February 2026 at 11:59pm)

Posted on 22 January 2026

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Summary

Working within a friendly team supporting with reception duties. You will be very well presented and have a professional personable manner.

Meet and greet with clients, booking and arranging appointments for teatments and supporting all operations to ensure client/patients experience runs smoothly.

Wage

£15,600 a year

Check minimum wage rates (opens in new tab)

£8.00 per hour for the 1st 12 months then rising to NMW if still employer after 12 month period.

Training course
Customer service practitioner (level 2)
Hours
Monday to Wednesday- 9.00am-5.00pm Thursday- 9.00am- 7.00pm Friday- 9.00am- 4.00pm 37.5 Hours per week in total on a rota basis

37 hours 30 minutes a week

Start date

Monday 9 February 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Working on the reception area meeting clients/patients on arrival
  • Booking in treatments ensuring accuracy with co-ordination of appointments with surgeons
  • Use of booking/ arranging appointemts onto the electronic system
  • Processing payments
  • Arranging and processing client/patient files
  • Making and receiving telephone calls to client/patients
  • Emailing clients/patients
  • General housekeeping

Where you'll work

Chase House
Newhall Street
Cannock
WS11 1GR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STAFF SELECT LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2
  • No day release required. In-house training. Coach visits.
  • OTJT
  • EPA
  • Functional Skills maths & English (if required)

More training information

  • No Day release required In-House training
  • Coach visits
  • In-house training of products and services

Requirements

Essential qualifications

GCSE in:

Maths and English (grade GCSE - grades 3,4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Soul Aesthetics are an expert team of professionals based in Cannock that offer aesthetic and surgical procedures to clients/ patients. 

They pride themselves on their aftercare and always offer the highest quality service. Owned by a husband and wife team that are very active within the business.

After this apprenticeship

  • Can progress within business depending on performance and business needs

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

The reference code for this apprenticeship is VAC2000010254.

Apply now

Closes in 7 days (Friday 6 February 2026 at 11:59pm)