HR Apprentice
Citizens Advice Leicestershire
Leicester (LE19 2EP)
Closes in 23 days (Sunday 15 February 2026 at 11:59pm)
Posted on 22 January 2026
Contents
Summary
To provide administrative and operational support to the HR function while undertaking CIPD Level 3 HR Support apprenticeship. The role will support recruitment administration, HR system maintenance and core employee lifecycle processes, gradually developing the skills and confi dence to handle basic HR queries under supervision.
- Wage
-
£24,454 a year
- Training course
- HR support (level 3)
- Hours
-
Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 4.30pm. 30 minute unpaid lunch break.
37 hours a week
- Start date
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Thursday 19 February 2026
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Recruitment and onboarding:
Support recruitment administration including:
- Posting vacancies
- Scheduling interviews
- Preparing interview packs
- Issue offer letters and contracts (using templates)
- Co-ordinate pre-employment checks
- Set up new starters on the HR system
- Support induction processes and documentation
HR systems and data:
- Maintain accurate employee records on the HR system
- Process changes to employee details
- Support reporting and data checks
- Ensure data accuracy and confidentiality at all times
Absence, Leave and Records:
Support annual leave administration including:
- Calculating entitlements and pro-rata leave
- Updating leave records
- Assist with absence tracking and reporting
- Respond to basic queries regarding leave and absence policies
Employee Queries & HR Support:
- Act as first point of contact for basic HR queries
- Provide accurate information using HR policies and procedures
- Esculate more complex issues to the Head of Resources as appropriate
- Notes of HR meetings for example grievances
- Gradually take on more responsibility as experience and confidence grows
Learning and Development:
- Actively engage in the HR apprenticeship programme
- Apply learning to day to day HR activities
- Attend training, workshops and review meetings
- Build knowledge of employment legislation and HR best practice
- During your apprenticeship, you will be assigned a dedicated trainer
- Work towards Level 3 CIPD HR Support apprenticeship standard
- Regular virtual/face-to-face meetings with your trainer
- Formal progress reviews
- Commit to 30% off-the-job training requirements alongside your day-to-day duties
- Attend relevant internal and external meetings as agreed with your Line Manager
- Prepare for and attend regular one-to-one meetings with your Line Manager
- Complete all mandatory training and relevant professional development activities
Other duties and responsibilities:
- Uphold the aims and principles of the Citizens-Advice service and its equal opportunities policies
- Keep up to date with policies and procedures relevant to the organisation and undertake appropriate training
- Abide by Health and Safety guidelines and share responsibility for your own safety and that of colleagues
- Manage and prioritise workload effectively
- Willingness to carry out other tasks as needed, demonstrating flexibility to support the overall effectiveness of the service
Where you'll work
Council Offices
Desford Road, Narborough
Leicester
LE19 2EP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SR APPRENTICESHIPS LIMITED
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
On the job training and online meetings with your assigned skills coach
Requirements
Essential qualifications
GCSE in:
- English (grade Pass)
- Maths (grade Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Team working
- Data protection understanding
- Confidentiality understanding
- Using initiative when working
- Empathetic
- Positive attitude
- Desire to progress & develop
Other requirements
A DBS check is required for this position
About this employer
Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”.
http://www.citizensadviceleicestershire.org (opens in new tab)
Company benefits
- Pension contribution
After this apprenticeship
If successful potential to progress to CIPD level 5 and the position could be considered as part of our succession planning strategy, contingent on future staffing changes
Ask a question
The contact for this apprenticeship is:
SR APPRENTICESHIPS LIMITED
The reference code for this apprenticeship is VAC2000010250.
Apply now
Closes in 23 days (Sunday 15 February 2026 at 11:59pm)