Customer Service Front of House Apprentice

42nd East Bakehouse

BEVERLEY (HU17 8DG)

Closes in 21 days (Friday 20 February 2026 at 11:59pm)

Posted on 22 January 2026

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Summary

An exciting opportunity has arisen for a passionate person to join the 42nd East Bakehouse team, one that prides itself on the highest standards. As an Apprentice, you are an essential part of the business, so we are looking for applicants who are passionate about delivering the best possible customer experience.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Saturday Shifts to be confirmed

30 hours a week

Start date

Monday 2 March 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main responsibilities will include:

  • You will be the first face the customers will see
  • To provide high standards of customer service and portray a professional image of the organisation
  • Dealing with customer queries about the products
  • Maintain food safety when storing, holding and serving food
  • Work effectively as part of the team to ensure smooth transition of the products to the customers
  • Serving customers via face to face, online and over the phone orders that coming in

Where you'll work

1 ST. MARYS COURT
NORTH BAR WITHIN
BEVERLEY
HU17 8DG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HULL COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this employer

42nd East Bakehouse is your neighbourhood bakery offering coffee, brunch, baking school, wholesale and nationwide delivery. 

After this apprenticeship

  • Upon successful completion of the apprenticeship there may be a full-time position available for the right person to grow within the company

Ask a question

The contact for this apprenticeship is:

HULL COLLEGE

The reference code for this apprenticeship is VAC2000010237.

Apply now

Closes in 21 days (Friday 20 February 2026 at 11:59pm)