Sales Assistant Apprentice
ALAN RANSOME SPORTING GOODS GROUP LIMITED
CLEVELAND (TS3 8TF)
Closes in 22 days (Sunday 15 February 2026 at 11:59pm)
Posted on 23 January 2026
Contents
Summary
Ransome Sporting Goods is looking to add a new member of staff to its sales office team. The ideal candidate would be someone who is knowledgeable about sport, particularly basketball, netball or table tennis however this isn't required.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 8.30am to 5.30pm, with 1 hour lunch break.
40 hours a week
- Start date
-
Monday 23 February 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The ideal candidate will have experience of working within a team to complete common goals, IT skills are also preferable but not essential. Training will be given for all of RSG’s processes for shipping orders and goods.
Duties to include:
- Processing orders via our Sales Order System (Sage 200C)
- Liaising with the RSG warehouse to ensure orders are shipped correctly on a daily basis
- Printing paperwork
- Booking deliveries
- Taking messages and passing to the appropriate person
- Investigate and resolve customer queries quickly and patiently both by email and over the telephone
- Check product availability for customer orders
- Communicate with customers about their orders, including any delays or changes in delivery
- Maintain accurate customer records and monitor stock levels
- Overseeing sales via website maintenance
- Learn how to use the database system - training will be given
- Work as part of the sales team
Additional support will also be required through the sales office and assisting other departments where necessary.
Where you'll work
QUEENSWAY
MIDDLESBROUGH
CLEVELAND
TS3 8TF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE EDUCATION TRAINING COLLECTIVE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administration at Redcar & Cleveland College
- Functional skills maths & English, if required
More training information
This apprenticeship will be all on the job with the employer, you won't need to attend college.
Requirements
Desirable qualifications
GCSE in:
- English (grade A*-C/9-4)
- Maths (grade A*-C/9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Number skills
- Team working
- Initiative
- Sport experience
- Time management
- Able to follow instructions
- Able to develop relationships
- Confidentiality
About this employer
Ransome Sporting goods is a trade only customer - we do not sell direct to members of the public or school bodies. We are more than happy to advise customers or schools in regards to equipment but purchases must be made through one of our valued retailers.
The quality and performance of our products remains key to our success. We continue to work together with our brands, factories and partners to achieve ever improving standards. We work with some of the world's leading brands within each sport to ensure our products meet the highest standards.
After this apprenticeship
An opportunity for a full-time position at the end of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
THE EDUCATION TRAINING COLLECTIVE
The reference code for this apprenticeship is VAC2000010181.
Apply now
Closes in 22 days (Sunday 15 February 2026 at 11:59pm)