Customer Service Apprenticeship
Aalco Metals
Gateshead (NE11 0NU)
Closes on Friday 27 February 2026
Posted on 22 January 2026
Contents
Summary
A wonderful opportunity to join our supportive Customer Services and Admin team at Aalco Newcastle. We’re looking for someone who enjoys being part of a friendly, fast‑paced environment where each day brings something new. Your responsibilities will typically include booking deliveries, processing paperwork and providing admin support.
- Wage
-
£17,000 a year
Check minimum wage rates (opens in new tab)
We offer a profit share scheme
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday between 08.30 - 17.00.
37 hours 30 minutes a week
- Start date
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Monday 16 March 2026
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role will be predominately sales support to begin with assisting our sales team with:
- Loading quotes
- Pricelists
- Stocklists
- Orders
Where you'll work
First Avenue
Team Valley Trading Estate
Gateshead
NE11 0NU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE OPPORTUNITY PROVIDER LTD
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Requirements
Desirable qualifications
GCSE in:
- English (grade B /5)
- Maths (grade B /5)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Eagerness to learn
- Approachable
- Rel
- Computer Literate
- Enthusiastic
- Personable
About this employer
We are the leading non-ferrous metals supplier in the UK, supplying aluminium, stainless steel, copper and brass to engineering and fabrication based companies. Our extensive inventory includes aluminium, stainless steel, copper, brass and bronze in all semi-finished forms, covering a wide range of grades/alloys, shapes and sizes - both industry standard and special or bespoke items for particular application or individual customers needs. We have 18 service centres around the country, which offer a reliable and on time delivery service anytime in the UK. Each centre holds stocks to meet the immediate needs of customers in the local area and this is backed up by bulk stock at a central warehouse.
Company benefits
We also offer a pension, death in service and discount voucher scheme.
After this apprenticeship
Learning and growth are really important to us at Newcastle, and we’re genuinely proud of the development opportunities we offer. We’re committed to helping our team grow their skills and progress in their careers.
• This is an entry‑level role with plenty of opportunity to develop and build a long‑term future with us.
• You’ll receive full training and support, including your apprenticeship, to help you feel confident and set up for success.
Ask a question
The contact for this apprenticeship is:
THE OPPORTUNITY PROVIDER LTD
The reference code for this apprenticeship is VAC2000010173.
Apply now
Closes on Friday 27 February 2026