Apprentice Programmes Officer Level 4

BLOSSOM LGBT CIC

WOKING (GU21 8SZ)

Closes in 13 days (Tuesday 10 February 2026 at 11:59pm)

Posted on 27 January 2026

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Summary

Great opportunity to develop your skills and work towards your Level 3 qualification whilst providing a rewarding service.

• Wage:

  £19,000 a year

  Check minimum wage rates (opens in new tab)

  Starting salary £19,000 per annum plus claimable travel allowance.

  Quarterly pay review based on performance raising to a maximum of £27,000 within 24 months

• Training course: Employability practitioner (level 4)
• Hours: Full-time (37.5 hours per week) includes every Saturday and occasional evenings.

  37 hours 30 minutes a week

• Start date:

  Tuesday 17 February 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Apprentice Programmes Officer supports Blossom LGBT’s work to increase employability prospects for LGBTQIA+ young adults (16–30) by helping to deliver programmes that build both soft and hard skills needed for employment.

The role contributes to the delivery of Peer-to-Peer Hubs, specialist programmes and mentoring schemes, supporting group facilitation, engagement, and inclusive learning spaces, alongside administrative responsibilities such as curriculum planning, casework, monitoring, and volunteer management. The postholder also supports project work aimed at improving the quality, consistency, and impact of Blossom’s services and programmes subsequently gaining experience in a variety of charity functions including social media, fundraising and outreach.

This is a hands-on role offering an exciting oppourtinity to gain insight in direct programme delivery with administration and project work, all supporting young people to move closer to employment, education, or training.

• Programme and service delivery
  Hands-on support with the delivery of Blossom’s programmes and services, including (but not limited to) Peer-to-Peer Hub sessions focusing on building soft skills related to employment, employability mentoring, and accelerator programmes focused on hard skill development. Supporting facilitation, engagement, and inclusive learning environments for our service users.
• Participant support and engagement
  Building a “caseload” of young adults and supporting them to remain engaged across Blossom’s support ecosystem, including maintaining accurate case notes, monitoring participation and outcomes, and proactively encouraging ongoing involvement, with appropriate escalation of concerns.
• Programme and services logistics
  Supporting the practical and logistical elements of programme and service delivery, including session planning support, room bookings, resource preparation, volunteer rotas, equipment set-up, travel coordination, and ensuring activities run smoothly and on time, in line with participant needs and programme plans.
• Outreach and engagement
  Supporting the growth and reach of Blossom’s services through outreach activities, events, and social spaces, helping connect new LGBTQIA+ young adults with our programmes.
• Monitoring, evaluation, and learning
  Contributing to the collection of monitoring and evaluation data, including attendance, feedback, and outcomes, and supporting reflective learning to improve service quality and impact.
• Volunteer support
  Assisting with volunteer coordination and engagement, including supporting volunteers during delivery, helping with onboarding processes, and maintaining clear communication under the guidance of Programme Managers.

Where you'll work

16 NOTTINGHAM CLOSE
WOKING
GU21 8SZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Training course

Employability practitioner (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Holistic Assessments & Diagnostics - Use holistic assessment and diagnostic skills to identify servicer user employability, career goals and aspirations and health and well-being barriers. Assess service users’ strengths and obstacles to building healthier lives through returning to work.
• Interviewing & Effective Questioning - Apply effective interviewing and questioning techniques to identify servicer user employability, career goals and aspirations and potential barriers to these
• Attention to detail & Record Keeping- Conduct routine compliance checks of service user records for own caseload and others, identifying areas for improvement and making recommendations.
• Design & Deliver Interventions - Utilise evidence-based solutions to design and deliver employability, health and wellbeing related programmes, services and interventions to service users which considers the specific needs of different groups (e.g. those with physical disabilities and those with mental, learning, emotional and behavioural challenges, including autism and dyslexia). These can be either on a one-to-one basis (face-to-face or remotely) or in groups at a central office or out in the community.
• Flexible Working - Where required, work flexibly across different locations by undertaking outreach work to make services accessible for service users or even co-locating with other community services. Where required, work flexibly outside of normal office working hours as there may be times when they have to work evenings and weekends if any of their service users are employed and need to be contacted and provided with support outside of these times
• Communication - Communicate to a high standard, both verbally and written, using a wide variety of different methods and adapting for different audiences, evaluating the effectiveness for continuous improvement.
• Coaching & Mentoring - Coach and mentor service users and colleagues and actively improve coaching and mentoring skills for themselves and others.
• Problem Solving & Risk/Crisis Management - Uses advanced problem solving, and negotiation skills to establish win-win situations with service users where possible. Identifying when they might potentially fall out of work and rapidly respond to minimise the risk. Address safeguarding and PREVENT concerns maturely, dealing with service users when they present in crisis, minimising risks/crises in the future through pastoral support and effective risk assessment.
• Managing Complex Caseloads - Application of specialist knowledge to deal with particular complex and challenging cases.
• Behaviour Management - Anticipate and de-escalate challenging behaviour in service users, managing challenging behaviour as it presents itself using relevant non-clinical behaviour change tools and techniques.
• Change Management - Manage change effectively with the on-boarding/off-boarding of contracts and services
• Business Development - Identify, seek out and establish business development and commercial opportunities for the organisation including new referral streams. This may include the impact of a move to net carbon zero emission economy by 2050 on the local labour market.
• Networking - Network with internal and external customers and key stakeholders to build relationships and identify business opportunities.
• Stakeholder Management & Engagement - Build and maintain strong working relationships with key stakeholders to support service delivery by taking a multi-agency and integrated services approach.
• Giving Feedback - Give constructive and timely feedback to service users and colleagues.
• Evaluation & Critical Analysis - Evaluates and analyses programmes, services and interventions, using data to make recommendations for improvements and to inform service delivery.
• Research Skills - Gather labour market, employability and careers information, analyse it, spot trends and patterns, draw conclusions to inform information, advice and guidance given to service users and employers. Research skills are used to further specialism knowledge and experience, as well as to support service design and delivery. This may include the impact of a move to net carbon zero emission economy by 2050 on the local labour market.
• Deliver Information, Advice & Guidance - Apply employability, careers and labour market knowledge to deliver high quality information, advice and guidance that is tailored to the needs of the service users and key stakeholders.
• Service Delivery - Adheres to company vision, mission and values, embedding them in all service delivery.
• Performance Management - Independently manage own performance to meet and exceed minimum service levels, contractual requirements and service level agreements.
• ICT & Digital Skills - ICT skills are used for record keeping and digital skills are used to support service users with finding employment through social media and the internet.
• Assertiveness - Assertively directs and challenges service users to reach their potential. Will also be used when dealing with key stakeholders.
• Manage CPD - Manage your own and support the professional development of others. Promote best practice through learning opportunities as they arise.
• Holistic Assessments & Diagnostics - Use holistic assessment and diagnostic skills to identify servicer user employability, career goals and aspirations and health and well-being barriers. Assess service users’ strengths and obstacles to building healthier lives through returning to work.
• Interviewing & Effective Questioning - Apply effective interviewing and questioning techniques to identify servicer user employability, career goals and aspirations and potential barriers to these
• Attention to detail & Record Keeping- Conduct routine compliance checks of service user records for own caseload and others, identifying areas for improvement and making recommendations.
• Design & Deliver Interventions - Utilise evidence-based solutions to design and deliver employability, health and wellbeing related programmes, services and interventions to service users which considers the specific needs of different groups (e.g. those with physical disabilities and those with mental, learning, emotional and behavioural challenges, including autism and dyslexia). These can be either on a one-to-one basis (face-to-face or remotely) or in groups at a central office or out in the community.
• Flexible Working - Where required, work flexibly across different locations by undertaking outreach work to make services accessible for service users or even co-locating with other community services. Where required, work flexibly outside of normal office working hours as there may be times when they have to work evenings and weekends if any of their service users are employed and need to be contacted and provided with support outside of these times
• Communication - Communicate to a high standard, both verbally and written, using a wide variety of different methods and adapting for different audiences, evaluating the effectiveness for continuous improvement.
• Coaching & Mentoring - Coach and mentor service users and colleagues and actively improve coaching and mentoring skills for themselves and others.
• Problem Solving & Risk/Crisis Management - Uses advanced problem solving, and negotiation skills to establish win-win situations with service users where possible. Identifying when they might potentially fall out of work and rapidly respond to minimise the risk. Address safeguarding and PREVENT concerns maturely, dealing with service users when they present in crisis, minimising risks/crises in the future through pastoral support and effective risk assessment.
• Managing Complex Caseloads - Application of specialist knowledge to deal with particular complex and challenging cases.
• Behaviour Management - Anticipate and de-escalate challenging behaviour in service users, managing challenging behaviour as it presents itself using relevant non-clinical behaviour change tools and techniques.
• Change Management - Manage change effectively with the on-boarding/off-boarding of contracts and services
• Business Development - Identify, seek out and establish business development and commercial opportunities for the organisation including new referral streams. This may include the impact of a move to net carbon zero emission economy by 2050 on the local labour market.
• Networking - Network with internal and external customers and key stakeholders to build relationships and identify business opportunities.
• Stakeholder Management & Engagement - Build and maintain strong working relationships with key stakeholders to support service delivery by taking a multi-agency and integrated services approach.
• Giving Feedback - Give constructive and timely feedback to service users and colleagues.
• Evaluation & Critical Analysis - Evaluates and analyses programmes, services and interventions, using data to make recommendations for improvements and to inform service delivery.
• Research Skills - Gather labour market, employability and careers information, analyse it, spot trends and patterns, draw conclusions to inform information, advice and guidance given to service users and employers. Research skills are used to further specialism knowledge and experience, as well as to support service design and delivery. This may include the impact of a move to net carbon zero emission economy by 2050 on the local labour market.
• Deliver Information, Advice & Guidance - Apply employability, careers and labour market knowledge to deliver high quality information, advice and guidance that is tailored to the needs of the service users and key stakeholders.
• Service Delivery - Adheres to company vision, mission and values, embedding them in all service delivery.
• Performance Management - Independently manage own performance to meet and exceed minimum service levels, contractual requirements and service level agreements.
• ICT & Digital Skills - ICT skills are used for record keeping and digital skills are used to support service users with finding employment through social media and the internet.
• Assertiveness - Assertively directs and challenges service users to reach their potential. Will also be used when dealing with key stakeholders.
• Manage CPD - Manage your own and support the professional development of others. Promote best practice through learning opportunities as they arise.

Training schedule

Training will take place in the workplace remotely during your working hours by one of our qualified delivery tutors, this will be blended with workshops and 1-2-1 support.

More training information

Seetec will deliver your qualification and training along side the support the employer offers to upskill and provide underpinning knowledge to become skilled and experienced within this sector.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

Other requirements

We are seeking a personable and reliable individual. This is an exciting role to help ensure that our programmes and services are inclusive, welcoming, and run smoothly. To be the right fit for this role, you’ll need:

• A Personable and Warm Personality: The ability to engage with people in a friendly, approachable, and non-judgmental manner is essential. We need someone who can create a supportive atmosphere for workshop participants

 

- To be A Good Time Keeper & Reliable: Punctuality and dependability are key to ensuring that all events run smoothly and according to schedule. The candidate must be committed to meeting deadlines and supporting the efficient running of each event.

 

- Commitment to LGBTQIA+ Inclusion: A deep understanding and commitment to promoting LGBTQIA+ inclusion, with a focus on the intersectional needs of people who are multiply marginalized, is essential. The role will involve interacting with individuals from diverse backgrounds, and an inclusive, non-discriminatory approach is critical.

 

- Drivers License with Access to Your Own Car: The role involves traveling between our peer-to-peer hubs across Surrey and it’s bordering counties for programme and service delivery. So the candidate must have access to their own car and a full UK driving licence.

 

You should also know that this role requires an enhanced DBS check and referencing due to its nature and the level of contact with individuals who may be considered at risk. If you haven’t had a job before, we’ll explore referencing options beyond standard career references. We adhere to a safer recruitment policy, and candidates must meet our safeguarding criteria. As such, we may not be able to work with individuals who do not meet these requirements.

 

If you are passionate about supporting the LGBTQIA+ community and have the qualities we are looking for, we would love to hear from you!

About this employer

Blossom began in 2019 as a grassroots initiative, born from the living rooms of passionate volunteers committed to transforming the way LGBTQIA+ young adults connect, grow, and thrive. What started as a small idea soon uncovered a much larger challenge: the systemic barriers to stability, opportunity, and inclusion that disproportionately affect LGBTQIA+ young adults. 

 

Over the years, we have grown into a leading, community-led organisation driving meaningful change across the United Kingdom. By our fifth anniversary, we had expanded our reach,  delivering impactful programmes designed to promote equality, advance education, and relieve poverty for our service users. Our work focuses on breaking down the systemic and interpersonal barriers that prevent LGBTQIA+ people —particularly those under 30—from accessing sustainable employment, social inclusion, and economic stability.

 

Our ethos remains as strong as ever, with a dedication to creating a world where LGBTQIA+ young adults can overcome discrimination, thrive in safe and supportive communities, and access the tools and opportunities needed to succeed with dignity and purpose.
 

Company benefits

Average monthly working pattern for this role will require at least 2 days per week in our Guildford Office and weekend session Delivery in peer-to-peer hub locations. The remaining working hours can be done from home or office.

After this apprenticeship

Progression to a higher level qualification and withn the company.

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

The reference code for this apprenticeship is VAC2000010062.

Apply now

Closes in 13 days (Tuesday 10 February 2026 at 11:59pm)