IT Analyst Apprentice

WHIZZ SOLUTIONS LTD

Stevenage (SG1 2XU)

Closes in 24 days (Saturday 28 February 2026 at 11:59pm)

Posted on 21 January 2026

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Summary

This is an excellent opportunity for someone at the start of their career in IT. The IT Analyst Apprentice will work closely with our support team, assisting customers via telephone, email, and our ticketing system. You will develop hands-on technical skills while supporting a variety of technologies across multiple clients.

Wage

£15,600 a year

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Training course
Information communications technician (level 3)
Hours
Monday- Friday, 9.00am- 5.30pm

37 hours 30 minutes a week

Start date

Monday 2 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is an excellent opportunity for someone at the start of their career in IT. The IT Analyst Apprentice will work closely with our support team, assisting customers via telephone, email, and our ticketing system. You will develop hands-on technical skills while supporting a variety of technologies across multiple clients.

Key Responsibilities:

  • Provide 1st Line Support to customers via phone, email, and ticketing systems
  • Log, categorise, and manage support tickets to resolution or escalation
  • Assist with Windows 11 troubleshooting, configuration, and general desktop support
  • Support Microsoft 365 applications, including account management and basic administration
  • Build, configure, and deploy laptops and other end-user devices
  • Perform basic server checks and assist with server support tasks under supervision
  • Support customers during onsite visits when required
  • Maintain accurate documentation and follow internal processes
  • Learn and adopt industry best practices as part of your apprenticeship training

Essential Skills & Attributes:

  • A genuine interest in technology and desire to build a career in IT
  • Willingness to learn and take direction from senior engineers
  • Strong communication skills, both verbal (phone and in person) and written
  • Good problem-solving abilities and attention to detail
  • Confident, professional, and customer-focused attitude
  • Ability to work as part of a team in a hybrid environment

Desirable Skills (Not Essential)

  • Basic understanding of computer hardware and operating systems
  • Familiarity with Microsoft 365 and Windows operating systems.
  • Previous customer service experience
  • Knowledge of ticketing systems or ITIL concepts
  • Full UK Driving Licence (required for occasional site visits)

What We Offer:

  • Full apprenticeship training and support
  • Hands-on experience with real-world IT systems across multiple businesses
  • Opportunity to be part of a fast-growing MSP with a strong presence in the heart of London
  • Opportunities to progress within the company after successful completion
  • Hybrid working model with modern office facilities
  • Supportive and friendly team environment

Where you'll work

Caxton Point Business Centre Caxton Way
Stevenage
SG1 2XU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Information Communications Technician Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 +)
  • Maths (grade C/4 +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Hardware and software
  • Motivated
  • Positive attitude
  • Passion for ICT

About this employer

We are a reputable Managed Service Provider (MSP) supporting a wide range of businesses across London and the South-East of England. We deliver high-quality IT support, infrastructure solutions, and cloud services. As we continue to grow, we are seeking an enthusiastic IT Analyst Apprentice to join our service desk team.

After this apprenticeship

  • Potential full-time position for the right candidate after completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

The reference code for this apprenticeship is VAC2000009961.

Apply now

Closes in 24 days (Saturday 28 February 2026 at 11:59pm)