IT Assistant Apprentice
NEW HOMES LAW LTD
Essex (CM2 0DG)
Closes in 9 days (Friday 30 January 2026)
Posted on 21 January 2026
Contents
Summary
This is an exciting opportunity for an ambitious individual to begin a career in IT as an IT Assistant Apprentice working towards a Level 3 Digital Support Technician qualification. With full training, mentoring, and ongoing support, you will build strong foundational skills with a clear pathway to an IT Assistant role.
- Wage
-
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
During your second year, pay may increase up to £22,222.20 per annum
- Training course
- Digital support technician (level 3)
- Hours
-
Monday to Friday 9am to 5pm
35 hours a week
- Start date
-
Saturday 28 February 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide technical support to employees regarding hardware and software issues
- Install, configure, and maintain hardware and software systems
- Troubleshoot technical issues and resolve them in a timely manner
- Support the security and integrity of company data by ensuring processes and protocols are followed
- Maintain an inventory of all IT equipment and software licenses
- Collaborate with various areas of the business to identify and implement new technologies that improve business operations
Where you'll work
28 Baddow Road
Chelmsford
Essex
CM2 0DG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GINGER NUT MEDIA LIMITED
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Training schedule
More training information
Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required.
Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment.
Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise
To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn
Learning, and other bespoke channels designed to support their apprenticeship
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Willingness to learn
- Empathy with clients
- Ability to prioritise
- Positive and Friendly
- Ability to work independently
- Effective time keeping
- Self-motivated
- Genuine interest in IT
- Work in fast-paced environment
- Consistent working methods
- Adaptability
About this employer
New Homes Law is a leading, dynamic, client-focused legal services provider specialising in residential property transactions across the UK. We work with some of the country’s top new build developers and shared ownership housing associations, delivering a seamless and customer-focused experience. Our modern, forward-thinking approach combines expert legal advice with cutting-edge technology, ensuring an efficient and transparent journey for every customer. At New Homes Law, we invest heavily in innovation, professional development, and customer satisfaction, making us a trusted partner in the property sector and an exceptional place to build your career.
After this apprenticeship
Clear pathway to an IT Assistant role.
Ask a question
The contact for this apprenticeship is:
GINGER NUT MEDIA LIMITED
The reference code for this apprenticeship is VAC2000009811.
Apply now
Closes in 9 days (Friday 30 January 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.