Apprentice Office Administrator

A C D ELECTRICAL SERVICES LTD

Saltash (PL12 6LS)

Closes on Friday 6 March 2026

Posted on 26 January 2026

---

Summary

The Apprentice Office Administrator will provide comprehensive admin and operational support within a busy electrical contracting office.  The role involves coordinating works, communicating with engineers, clients, etc, and maintaining accurate records, supporting invoicing and compliance processes, and monitoring staff training.

• Wage:

  £15,704 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, 8.00am - 4.30pm, with 30 minute unpaid lunch break. Hours can be flexible and will be discussed/confirmed at interview.

  40 hours a week

• Start date:

  Monday 9 March 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Answering incoming telephone call profressionally and handle general enquiries
• Carry out accurate data entry, data transfer, and record updates across office systems
• Book in electrical works, call-outs, inspections and maintenance visits
• Liaise with engineers regarding job requirements, access arrangements and timings
• Communicate professionally with clients regarding bookings, updates and queries
• Assist with raising sales invoices and credit notes using Xero
• Monitor, issue and log all staff training, including Health & Safety courses and toolbox talks

Where you'll work

Unit 3
Kingsmill Road
Saltash
PL12 6LS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

FOCUS TRAINING (SW) LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

• Full Business Administrator Standard Level 3
• On the job training in the workplace as necessary
• Remote training every month backed up by regular site visits
• College attendance/support available monthly if required

Requirements

Desirable qualifications

GCSE in:

• English (grade 9 - 4/A* - C)
• maths (grade 9 - 4/A* - C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Analytical skills
• Team working
• Initiative
• Willingness to learn

Other requirements

Applicant to hold full UK driving licence.

About this employer

ACD Electrical Services is a family run, NICEIC accredited electrical contracting company that has been operating since 1997.  Our work covers electrical installation, inspecting and testing, data cabling, solar PV and electrical vehicle charging installations amongst many other services.

ACD Electrical Services Ltd offers a stable, professional working environment with a strong focus on quality, compliance, and long term development.

After this apprenticeship

Possibility of progression opportunies including full time employment or a further qualificaiton opportunity for the right candidate upon successful completion of Level 3 apprenticeship.

Ask a question

The contact for this apprenticeship is:

FOCUS TRAINING (SW) LIMITED

The reference code for this apprenticeship is VAC2000009797.

Apply now

Closes on Friday 6 March 2026