Customer Service apprenticeship

M-FIRE LIMITED

LINCOLNSHIRE (PE10 9LQ)

Closes in 20 days (Friday 20 February 2026 at 11:59pm)

Posted on 20 January 2026

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Summary

M-Fire are looking for an ambitious and hardworking individual to join their team. Working as a Customer Service Specialist you will be confident and computer literate and will works towards a Level 3 Customer Service Specialist alongside this role. 

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday to Friday 9am - 5pm. No weekend work expected.

37 hours 30 minutes a week

Start date

Friday 27 February 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Liaising with customers and stakeholders
  • Dealing with invoices and finances
  • Overseeing the scheduling and bookings for the engineers

Where you'll work

UNIT 8/A
THE ARENA
BOURNE
LINCOLNSHIRE
PE10 9LQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STEADFAST TRAINING LTD

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

  • Customer Service Specialist Level 3
  • Training to take place on a monthly basis
  • No day release- training on site
  • OTJT hours included in the apprenticeship 

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Attention to detail
  • Customer care skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working

About this employer

M-Fire Ltd have a combined total of 100 years experience in Fire Protection. They provide a Nationwide Service as well as looking after their Local Community in Bourne Lincolnshire. Their vision is to provide all of their customers, no matter where they are located with a level of Fire Safety and Customer Service second to none.

After this apprenticeship

Career progression within the company, and a potential to go on to study additional qualifications relevant to the business needs. 

Ask a question

The contact for this apprenticeship is:

STEADFAST TRAINING LTD

The reference code for this apprenticeship is VAC2000009667.

Apply now

Closes in 20 days (Friday 20 February 2026 at 11:59pm)