Customer Service/Sales Apprentice
Gibb Tools & Supplies Ltd
Great Yarmouth (NR31 0RD)
Closes in 7 days (Friday 13 February 2026 at 11:59pm)
Posted on 19 January 2026
Contents
Summary
Gibb Tools & Supplies are looking for an ambitious, hardworking and sociable individual to join the Gibb Tools & Supplies team. Working as a a Customer Service/Sales Apprentice within a busy enviroment You will confident and self motivated and will be working towards a valuable Customer Service Level 2 qualification.
- Wage
-
£15,000 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 8.30am - 5.00pm
37 hours 30 minutes a week
- Start date
-
Saturday 14 February 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist the sales and operationsteam and will providesupport through a range of daily tasks
- Work closely with the sales team to provide support and manage daily order activities
- Provide a consistently high level of customer service to clients
- Assist with recording data and creating reports
- Assist sales team with customer requisitions, sourcing materials and building quotations
- Entering sales orders
- Liaising with the Warehousing team
- Additional/ ad hoc duties as required to meet the needs of the business
Where you'll work
Brooklyn House
Gapton Hall Road
Great Yarmouth
NR31 0RD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STAFF SELECT LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Customer Service Practitioner Level 2 qualification
- Maths & English functional skills if required
- No day release- training on site
- OTJT
More training information
- In-house training
- OTJT
- EPA
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Other requirements
- This role will suit someone who is self motivated, highly organised and proactive who can work to deadlines and who enjoys being a valued member of the team
- Good communication and speaks with confidence
About this employer
Gibb are the industry’s leading provider of PPE and MRO products and services as well as one of the energy sector’s most experienced, qualified suppliers. Available globally, our extensive product range is backed by in-house expertise that adds value and ensures our clients’ Offshore teams and assets are protected at all times. Discover more at www.gibbgroupltd.com
After this apprenticeship
- Potential for consideration to progress within the team depending on performance and the needs of the business
Ask a question
The contact for this apprenticeship is:
STAFF SELECT LTD
The reference code for this apprenticeship is VAC2000009520.
Apply now
Closes in 7 days (Friday 13 February 2026 at 11:59pm)