HR Support Level 3 Apprenticeship

Tewkesbury Borough Council

Gloucestershire (GL20 5TT)

Closes in 14 days (Tuesday 3 February 2026 at 11:59pm)

Posted on 19 January 2026

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Summary

You'll support the People & Culture team with HR processes such as recruitment administration, training coordination, & maintaining accurate records. You'll learn about recruitment, employment law basics, HR systems, & employee lifecycle processes. 

Wage

£27,965 a year

Check minimum wage rates (opens in new tab)

Training course
HR support (level 3)
Hours
Monday to Friday 8.30am-5pm.

37 hours a week

Start date

Monday 2 March 2026

Duration

1 year 10 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your duties will include: 

  • Recruitment and Selection.
  • Supporting the administration of recruitment processes, including posting job adverts on internal and external platforms.
  • Assisting with arranging interviews and confirming details with candidates.
  • Helping maintain accurate candidate records and ensure compliance.
  • Providing a friendly and professional point of contact for candidates during the recruitment process. 
  • Assisting the People and Culture Assistant with pre-employment checks and ensure documentation is completed and filed correctly.
  • Learning, Development and Induction.
  • Helping prepare welcome packs and induction materials for new starters.
  • Supporting the People and Culture Assistant with coordination of induction sessions for new employees. 
  • On occasion assisting the People and Culture Assistant with the organisation of in-house training by arranging venues, ensuring that all participants can attend, distributing necessary documentation, organising training equipment and organising/collating training evaluation. 
  • Helping maintain training records and track attendance.
  • Supporting the administration of external training requests, including processing forms and updating records. 
  • HR Systems and Business Processes.
  • Maintaining accurate personnel and training records in line with data protection policies.
  • Assisting with filing and updating HR documentation. 
  • Supporting managers and colleagues with basic queries about the recruitment system.
  • General HR Administration.
  • Preparing standard letters and documents, such as offer letters and contracts, under supervision.
  • Assisting with the administration of appraisals (PPDs), including recording completion rates and filing forms. 
  • Updating weekly and monthly trackers and send regular reminders to managers and staff.
  • Helping organise recognition activities such as long service awards.
  • Providing administrative support for meetings, including note-taking when required.
  • Responding to basic queries from employees and external contacts, escalating complex issues to the team. 
  • Delivering a customer-focused and professional service at all times. 
  • Contributing to continuous improvement by suggesting ideas and supporting team initiatives. 

Where you'll work

Public Services Centre Gloucester Road
Tewkesbury
Gloucestershire
GL20 5TT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GLOUCESTERSHIRE COLLEGE

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

Level 3 Certificate in Human Resource Practice. Workplace and workshop delivery.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Team working

About this employer

Tewkesbury Borough Council exists to serve and support its communities by delivering essential local services, promoting health and wellbeing, and ensuring fairness and inclusion. It is committed to protecting the environment through its Climate and Ecological Emergency pledge and aims for carbon neutrality by 2030. Working collaboratively with partners, the Council strives to improve quality of life, resilience, and opportunities across the borough.

https://careers.tewkesbury.gov.uk/ (opens in new tab)

Company benefits

Tewekesbury Leisure Centre: discounted membership. Cycle scheme. Car Scheme. Study leave. Free onsite parking. Reimbursed eyesight tests. Free flu jabs. 

After this apprenticeship

Potential position upon completion of the apprenticeship. 

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

The reference code for this apprenticeship is VAC2000009314.

Apply now

Closes in 14 days (Tuesday 3 February 2026 at 11:59pm)