Business Administrator Apprentice

ACCIDENT DIRECT CLAIMS LTD

Birmingham (B10 0LL)

Closes in 5 days (Friday 6 February 2026)

Posted on 21 January 2026

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Summary

Accident Direct Claims is a growing claims management company, and we are looking for a motivated and reliable Apprentice to join our office team. This is a great opportunity for someone who wants to gain real work experience, while learning valuable office and customer service skills.

Wage

£12,760 a year

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday-Friday, times to be confirmed.

32 hours 30 minutes a week

Start date

Monday 9 February 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

  • Answering incoming phone calls professionally
  • Responding to emails and customer enquiries
  • Booking and updating customer information
  • General office administration and data entry
  • Supporting the team with day-to-day office tasks
  • Providing friendly and helpful customer service

Where you'll work

Accident Direct Claims Ltd, 541 Coventry Road
Birmingham
B10 0LL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

METAGEDU APPRENTICESHIPS LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Adminitrator Level 3 Apprenticeship.

Requirements

Essential qualifications

GCSE or equivalent in:

  • Maths (grade 4)
  • English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills

Other requirements

What we are looking for:

  • Good communication skills
  • Confident using emails, computer and basic software
  • Organised and able to multitask
  • Willingness to learn and develop new skills 

About this employer

Accident Direct Claims is a growing claims management company, and we are looking for a motivated and reliable Apprentice to join our office team. 

After this apprenticeship

Business Administrator Level 3 Apprenticeship Qualification.

Ask a question

The contact for this apprenticeship is:

METAGEDU APPRENTICESHIPS LTD

The reference code for this apprenticeship is VAC2000008993.

Apply now

Closes in 5 days (Friday 6 February 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.