Apprentice Customer Service Assistant

MOBILITY & LIFESTYLE HOLDING LIMITED

Rugby (CV21 3EB)

Closes in 12 days (Friday 13 February 2026 at 11:59pm)

Posted on 23 January 2026

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Summary

This is a Customer Support Team in an office-based role, delivering outstanding service for mobility solutions. You’ll work in a fast-paced environment requiring strong organisational skills, computer literacy, and a sensitive approach to customer needs. A rewarding role helping customers every day. 

Wage

£17,550 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 09:00 - 17:00. 30 minute unpaid lunch break.

37 hours 30 minutes a week

Start date

Monday 23 February 2026

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We’re looking for a proactive and customer-focused individual to join a Customer Support Team. This rewarding role involves assisting customers with their mobility needs while ensuring smooth operational processes.

Key Responsibilities:

  • Deliver exceptional customer service via phone and online channels
  • Book annual services for customers’ mobility equipment
  • Provide aftersales support and identify upselling opportunities
  • Manage specialist and contractual agreements, including quoting and ordering parts
  • Organise repairs and coordinate with engineers
  • Plan and manage engineers’ diaries to ensure efficient operations
  • Use bespoke EPOS/CRM systems and Microsoft programs for daily tasks
  • Handle customer enquiries and complaints with sensitivity and professionalism
  • Work independently on projects to achieve KPIs as part of a wider team

What We’re Looking For:

  • Strong organisational and operational skills
  • Excellent communication and problem-solving abilities
  • Computer literacy and confidence using CRM systems
  • Ability to remain calm and empathetic when dealing with customer needs
  • A team player who can also work independently

Where you'll work

Unit 1, The Swan Centre
Chapel Street
Rugby
CV21 3EB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SR APPRENTICESHIPS LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade Pass)
  • Maths (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Excellent telephone manner

About this employer

The company is a serviced based company that has been built on its reputation for offering excellent service, Mobility & Lifestyle now have 8 outlets each with their own loyal customer database producing a combined active customer count of over 30,000! Mobility & Lifestyle only ever use their own staff for on going customer support, deliveries and installations.

http://WWW.MOBILITYANDLIFESTYLE.CO.UK (opens in new tab)

Company benefits

  • Company pension 
  • 28 days holiday (including bank holidays) 

After this apprenticeship

Potential to progress to the level 4 apprenticeship.

Ask a question

The contact for this apprenticeship is:

SR APPRENTICESHIPS LIMITED

The reference code for this apprenticeship is VAC2000008833.

Apply now

Closes in 12 days (Friday 13 February 2026 at 11:59pm)