Apprentice Business Support Officer

UK HEALTH SECURITY AGENCY

Birmingham, Leeds, Liverpool, London, Salisbury

Closes in 18 days (Monday 2 February 2026)

Posted on 15 January 2026

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Summary

This apprenticeship involves studying for a Level 3 Business Administration qualification whilst gaining exposure to the following:

Administrative Support 
Project Support  
Financial and Resource Management  
Leadership and Management 
Communication and Key Working Relationships 

• Wage:

  £28,547 a year

  Check minimum wage rates (opens in new tab)

  Benefits include 27% contributory Civil Service pension, dedicated learning relevant to your role, generous annual leave entitlement starting at 26 days per per year plus bank holidays, generous sick pay entitlement, flexible working options

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, 9.00am - 5.00pm

  38 hours a week

• Start date:

  Tuesday 3 March 2026

• Duration:

  1 year 11 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Apprentice Business Support Officer is a key part of the business support team and will undertake a range of duties to support senior managers within the Directorate as well, as the Directorate as a whole. 

The post holder will be responsible for:

• Providing a comprehensive, efficient and confidential administrative service. 
•  Assisting with the collation of data, and supporting the production of reports.  
•  Contributing to the broader administrative support arrangements for the Directorate of Emergency Preparedness, Resilience and Response (EPRR) and Response Operations. 
• Working flexibly as part of a multi-disciplinary team. This may involve  working with colleagues who are based across the country at different sites and/or who work remotely. 

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

• 23 Stephenson Street, Birmingham, B2 4BH
• Quarry House, Quarry Hill, Leeds, LS2 7UE
• Cunard Building, Water Street, Liverpool, L3 1DS
• 10 South Colonnade, London, E14 4PU
• UKHSA, Porton Down, Salisbury, SP4 0JG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LIGHTHOUSE (TRAINING AND DEVELOPMENT) LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• You will attain a Level 3 qualification in Business Administration and learn skills to demonstrate a variety of knowledge skills and behaviours.
• Training will take place in the workplace and online with our provider and you will have a dedicated 20% of your paid time towards your learning.

Requirements

Desirable qualifications

GCSE in:

• English (grade C (4))
• Mathematics (grade C (4))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

About this employer

The UK Health Security Agency (UKHSA) is responsible for planning, preventing and responding to external health threats, and providing intellectual, scientific and operational leadership at national and local level, as well as on the global stage.

http://www.ukhsa.gov.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Career progression will be supported.

Ask a question

The contact for this apprenticeship is:

LIGHTHOUSE (TRAINING AND DEVELOPMENT) LTD

The reference code for this apprenticeship is VAC2000008819.

Apply now

Closes in 18 days (Monday 2 February 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.