Customer Service and Warehouse Assistant Apprentice

United Carpets

LEICESTER (LE2 8TB)

Closes on Friday 20 February 2026

Posted on 15 January 2026

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Summary

This is an exciting opportunity to join our busy, friendly team in a varied role, as a customer service and warehouse assistant apprentice.  You will chatty, with a great telephone manner, and be confident to engage with members of the public, and to support your team with a wide range of job duties.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Wednesday - Sunday: 10am - 6pm Hours may change to include 2 late nights.

35 hours a week

Start date

Sunday 1 March 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Job Duties:

  • Answering telephone calls
  • Keeping store and warehouse tidy
  • Taking in (heavy) deliveries
  • Helping members of the public
  • Organising fitters
  • Helping to merchandise

Where you'll work

489 AYLESTONE ROAD
LEICESTER
LE2 8TB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERBY BUSINESS COLLEGE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
  • Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
  • You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

More training information

  • DBC Training are a multi award-winning employment and skills training provider
  • We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
    https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE in:

English and maths (grade 3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Team working
  • Creative
  • Initiative
  • Physical fitness
  • Confidence
  • Able to lift heavy items

Other requirements

  • You must be physically fit and strong, as this role involves heavy lifting

About this employer

United Carpets & Beds is one of the UK’s largest and most trusted retailer of carpets, laminate, vinyl tiles, wood flooring and bedroom furniture. We make it easy to shop online or in-store with our huge range, helpful advice, trained professionals and free samples. With over 57 stores nationwide, you can find a carpets, beds & flooring shop near you.

You will find our United Carpets and Beds shop in Aylestone, Leicestershire. The store is located next to Magnet Kitchens close to Aldi not far from Leicester County Cricket Ground and the King Power Stadium.

Conveniently located along the river soar its local to villages such as Wigston, Oadby, Narborough, Blaby and Glenfield.

In this store you will find a range of:

  • Carpets
  • Laminate
  • Wood flooring
  • Vinyl tiles
  • LVT
  • Beds
  • Mattress
  • Bedroom Furniture

https://www.unitedcarpetsandbeds.com/storelocator/leicester-aylestone-road/ (opens in new tab)

Company benefits

  • Staff discount

After this apprenticeship

  • Full time role with the business

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

The reference code for this apprenticeship is VAC2000008811.

Apply now

Closes on Friday 20 February 2026