IT Support Apprentice (Compute4U Ltd)

COMPUTE4U LTD

Kent (ME4 4TZ)

Closes on Friday 20 February 2026

Posted on 14 January 2026

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Summary

We are enthusiastic about talent and looking to grow our business and are currently looking to hire an IT Support Apprentice. As an IT Support Apprentice, you will have the opportunity to develop your IT skills in a number of areas, including cloud-based technologies, business operations, consultancy and managed services.

Wage

£15,000 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
9 am-5.30 pm with 1 hour lunch break.

38 hours a week

Start date

Monday 2 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working with an excellent team in a great working environment you will be supported by a senior member of the team who will impart their knowledge, skills and experience to mentor you throughout your apprenticeship. They will create a personal development plan for you to develop your technical and business skills which will include use of cloud platforms, networking and security.

Duties and key responsibilities

  • Working alongside the Managed Services Support Team Leader, alternating between reactive and proactive support.
  • Providing support to clients spread across the UK, resolving technical issues or identifying issues that need to be addressed.
  • Provide first-line helpdesk support to clients, assisting with IT issues via the phone, email and remote support tools.
  • Logging, Tracking and resolving Incidents within a service management system, adhering to SLA’S.
  • Identifying when to escalate incidents to ensure SLA achievement.
  • Managing Service Desk mailboxes to update relevant incidents with key information.
  • Carry out service desk-related duties to ensure incidents are resolved within the required timescales.
  • Management of any third parties/vendors which may be used as resolution groups.
  • Working with internal and external engineers to resolve incidents.    

Where you'll work

Unit 34 The Joiners Shop
The Historic Dockyard
Chatham
Kent
ME4 4TZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ESTIO TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks, monitor and maintain system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

Requirements

Essential qualifications

GCSE in:

  • 3 GCSE's in any subject (grade 4+ (A-C))
  • Maths and English (or equivalents) (grade 3+ (D or above))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Problem solving skills
  • Logical
  • Team working
  • A passion for IT Technology
  • Written communication skills
  • Customer facing experience
  • Enthusiastic approach to work
  • Able to work on own initiative
  • Full UK Driving license needed

Other requirements

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.

About this employer

The Company are an IT Business Partner & Enterprise Solutions Provider. They offer complete end-to-end solutions that enhance people's performance. They expertly blend their products and services to offer the right level of support for individual and business needs by offering packaged platforms and tailored solutions that help business' reach their full potential.

After this apprenticeship

There is a structured career development plan on successful completion of your Apprenticeship with progressive holiday and salary enhancement, and there are also options to progress within the Managed Services team to more senior roles within support and consultancy, also to specialise within a specific field such as networking, operating systems or security and potential to undertake a higher-level apprenticeship.

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

The reference code for this apprenticeship is VAC2000008777.

Apply now

Closes on Friday 20 February 2026