Administration Assistant Apprentice - Oncology & Haematology

SHREWSBURY AND TELFORD HOSPITAL NHS TRUST

Shrewsbury (SY3 8XQ)

Closes in 16 days (Friday 30 January 2026)

Posted on 14 January 2026

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Summary

The Oncology & Haematology Department are looking for a Apprentice to join a team of staff who support the administrative work. The ability to prioritise, structure workload, present a calm and understanding approach, excellent communication skills, and treat patients with empathy, dignity and respect is essential.

• Wage:

  £14,918.80 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday- between the hours of 8am and 6pm.

  38 hours a week

• Start date:

  Wednesday 18 February 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To use the Trust’s Patient Administration Systems (PAS) Careflow, Clinical Portal, CRIS and Aria and to be responsible for inputting accurate patient data.
• To receive patients and visitors to the Centre, informing the relevant individual of their arrival in a professional manner.
• To take accurate messages (telephone, e-mail, written and retrieved from Voice Mail) for the centre and action appropriately.
• Dealing with enquiries both on the telephone and face-to-face from patients, colleagues, health professionals, GP surgeries and other externalstakeholders, providing information to patients and signposting to other services/departments.
• To answer queries within one's own range of knowledge, using own initiative,signposting, and seeking assistance where required.
• To sort and distribute mail.
• Develop and maintain a knowledge and expertise of all Health Records both paper and electronic in order provide a comprehensive service to all patients.
• To assemble, maintain and collate patients’ records in the department for both outpatient and day case appointments.
• To scan patient documentation and notes onto Clinical Systems as required.
• Photocopy and print patient documentation, collate patient leaflets as required.
• To ensure that patient records are filed correctly and that filing systems are maintained in accordance with trust policy.
• Ensure that when handling patient information, or discussing patient needs, confidentiality guidelines are strictly adhered to, and that close attention is given to the Trust’s Confidentiality Policy and Information Governance guidelines.
• To provide clerical support as agreed with the Assistant Operations Manager or Administration Supervisor.
• To view, book, cancel and reschedule appointments as appropriate, ensuring accurate entry to schedule, managing scheduling and paperwork.
• To assist with patient transport bookings
• To discharge patients from patient administration systems and send discharge letter.
• To participate as a member of the Oncology and Haematology Centre, sharing duties and responsibilities, including covering during staff absences. A knowledge of all areas will be required.
• To review issues and service developments affecting the Oncology and Haematology Centre administration within Radiotherapy and Chemotherapy as delegated by the Administration Supervisor.
• To meet performance standards specific to the area they are working in.
• To actively participate in team meetings and huddles as appropriate.
• To liaise with centre staff to ensure that levels of stock and supplies for stationery and equipment are maintained as indicated by the needs of the service.
• To report any problems with office equipment to the IT group, and other department equipment to the appropriate agency.
• To report estates and maintenance requests on the appropriate system as required.
• The post holder may be required to complete other duties as necessary or work across the site to support the team at PRH on occasions.

Where you'll work

The Royal Shrewsbury Hospital,
Mytton Oak Road,
Shrewsbury
SY3 8XQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TELFORD COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Level 3 Apprenticeship Standard.
• Work-based mentoring.
• One day every 2 weeks at Telford College.
• Assigned assessor to visit you regularly in the workplace.

Requirements

Essential qualifications

GCSE in:

• English (grade C / 4)
• Maths (grade C / 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Non judgemental

About this employer

he Shrewsbury and Telford Hospital NHS Trust is the main provider of district general hospital services for nearly half a million people in Shropshire, Telford & Wrekin and mid Wales. Our main service locations are the Princess Royal Hospital in Telford and the Royal Shrewsbury Hospital in Shrewsbury, which together provide 99% of our activity. Both hospitals provide a wide range of acute hospital services including accident & emergency, outpatients, diagnostics, inpatient medical care and critical care. 

After this apprenticeship

Once you have completed your Level 3, there is an option to develop within the hospital. 

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

The reference code for this apprenticeship is VAC2000008763.

Apply now

Closes in 16 days (Friday 30 January 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.