Recruitment & Administration Apprentice
SB MEDICS LIMITED
WOLVERHAMPTON (WV1 4BL)
Closes in 14 days (Wednesday 28 January 2026 at 11:59pm)
Posted on 14 January 2026
Contents
Summary
This is an administrative and recruitment-based role within a Healthcare Recruitment Agency based in Wolverhampton. The apprentice will be supported and trained in all aspects of the role, developing strong office administration, communication/customer service skills.
- Wage
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£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
£7.55 per hour increasing to £8.00 per hour from 1st April 2026
- Training course
- Business administrator (level 3)
- Hours
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Monday-Friday 9.00am-5.00pm
1 hour lunch break.
35 hours a week
- Start date
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Thursday 29 January 2026
- Duration
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1 year
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering and managing incoming telephone calls professionally.
- Speaking with Care Home Managers, hospitals and other healthcare clients regarding staffing requirements.
- Liaising with candidates and staff working for SB Medics, also including shift co-ordination and availability checks.
- Supporting the co-ordination and booking of staff onto shifts across care homes and hospitals.
- Assisting with candidate registrations, compliance checks and paperwork requirements.
- Maintaining accurate records on internal systems.
- Supporting with all administrative tasks.
- Learning how to market SB Medics to new and existing clients regarding services available, and will be developing a professional sales approach.
- Assisting with payroll processes and understanding how timesheets are processed (Once trained).
- Supporting with invoice creation and learning how to understand billing processes.
Where you'll work
36 WATERLOO ROAD
WOLVERHAMPTON
WV1 4BL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STAFF SELECT LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
No college day release required. Coach visits.
More training information
Business Administration L3 qualification.
Functional Skills Maths & English (If required).
OTJT.
EPA
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Confidence
Other requirements
Must be confident to speak with clients and staff and have a clear telephone voice/ good communicator.
Professional attitude and willingness to learn
Organised and reliable
Basic IT skills and genuine interest in recruitment, administration and healthcare services.
About this employer
SB Medics are a Healthcare Recruitment Agency based in the centre of Wolverhampton. They support organisations with nursing and care staff recruitment working with hospitals, care home settings.
After this apprenticeship
After successful completion of Apprenticeship and proven performance, may be considered for a full time position depending on business needs.
Ask a question
The contact for this apprenticeship is:
STAFF SELECT LTD
The reference code for this apprenticeship is VAC2000008746.
Apply now
Closes in 14 days (Wednesday 28 January 2026 at 11:59pm)