Business Admin Apprentice
PHOENIX STEEL LTD
SOUTH SHIELDS (NE34 9PB)
Closes in 21 days (Wednesday 4 February 2026 at 11:59pm)
Posted on 14 January 2026
Contents
Summary
Phoenix Steel is a well-established steel supplier who are now looking to recruit a Business Admin Apprentice to join the team.
The apprentice will support with day-to-day business operations, including communication, record keeping, scheduling, customer service, and the use of business systems and software.
- Wage
-
£17,238 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Thursday 8am-5pm, Friday 8am-4pm.
39 hours a week
- Start date
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Monday 9 February 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Monitor and manage stock levels using Sage 200 to ensure optimal stock control.
- Conduct regular stock checks to reconcile physical stock with Sage 200 records.
- Implement and maintain efficient stock rotation practices.
- Use Microsoft Excel to manage and monitor stock levels effectively.
- Communicate effectively with suppliers to resolve any discrepancies in delivered stock.
- Generate, review, and update purchase orders within Sage 200 to ensure alignment with written purchase order books.
- Collaborate with sales team members to gather information on suppliers and prices, as needed.
- Liaise with the sales team to clarify any discrepancies or special requirements in orders.
- Work with factory colleagues to explore stock options that align with the specific needs of customers.
- Collaborate with the transport executive to ensure timely processing of orders in a fast-paced environment.
- Ensure that the certification aligns accurately with the details provided in the delivery notes received from suppliers.
- Verify that the accurate certification accompanies the appropriate stock sizes scheduled for delivery to customers.
- Communicate with customers and provide certification as and when required.
- Greet office visitors, answer and direct phone calls to sales representatives.
- Perform a variety of administrative duties, such as generating spreadsheets, invoices, delivery notes, and organising official documents daily.
- Update spreadsheets.
- Use Microsoft Teams and work alongside all staff.
Where you'll work
STOREFREIGHT CENTRE
AMOS AYRE PLACE
SOUTH SHIELDS
NE34 9PB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ZENITH TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Your apprenticeship training will be a fully work-based learning programme across 18 months. Upon completion of your apprenticeship, you will achieve a level 3 qualification as a Business Administrator.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Analytical skills
- Team working
About this employer
Steel Stockholders since 1994, Phoenix Steel has successfully operated a 'One Stop' service. We are a company set up to supply any steel user who is looking for a quick and reliable service at competitive rates.
After this apprenticeship
Progression into a full-time role upon completion of apprenticeship for the right candidate.
Ask a question
The contact for this apprenticeship is:
ZENITH TRAINING LIMITED
The reference code for this apprenticeship is VAC2000008677.
Apply now
Closes in 21 days (Wednesday 4 February 2026 at 11:59pm)