Apprentice Receptionist

Concord Medical Practice

TYNE AND WEAR (NE37 2PU)

Closes in 20 days (Monday 2 February 2026 at 11:59pm)

Posted on 12 January 2026

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Summary

We are looking for an applicant who can join our team, you will be required to assist with front-desk, this includes greeting patients, managing appointments, handling phone and email enquiries, maintaining patient records, and supporting administrative tasks under supervision. 

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday between 8am - 6.30pm

38 hours a week

Start date

Monday 16 February 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

A great opportunity to gain hands-on experience in healthcare, develop strong communication and organisational skills, and start a career in a professional medical environment.

  • Making appointment
  • Dealing with patients this could be patients who have a query or wanting to order prescriptions, patients who would like to know how our service works or change an appointment
  • Dealing with documents the documents usually come via the hospital- these are then scanned and put into patient records
  • Participating in admin meetings

Where you'll work

HEALTH CENTRE
VICTORIA ROAD
WASHINGTON
TYNE AND WEAR
NE37 2PU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PENSHAW VIEW TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

An apprenticeship includes regular remote training with Penshaw View. At least 20% of your working hours will be spent training or studying within the workplace.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Non judgemental
  • Patience

Other requirements

  • Background checks
  • Reference checks
  • DBS will be carried out
  • Immunisation requirements

About this employer

At Concord Medical Practice we provide primary healthcare services to the local community. We diagnose and treat common illnesses, manage long-term conditions, offer preventative care and health advice, coordinate referrals to specialists, and maintain patient records. Our team includes doctors, nurses, and administrative staff working together to ensure patients receive timely, high-quality care.

http://www.concordmedicalpractice.nhs.uk (opens in new tab)

Company benefits

Free flu vaccination is provided.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Develop onto further apprenticeships such as the Business Admin L3 to support with job role.

Ask a question

The contact for this apprenticeship is:

PENSHAW VIEW TRAINING LIMITED

The reference code for this apprenticeship is VAC2000008105.

Apply now

Closes in 20 days (Monday 2 February 2026 at 11:59pm)