IT Support Apprentice
MHR
Nottingham (NG11 6JS)
Closes in 26 days (Friday 6 February 2026)
Posted on 9 January 2026
Contents
Summary
Purpose: To provide assistance within the IT team, undertaking 1st line support tasks, logistics, assets control, and administration.
- Wage
-
£25,000 a year
- Training course
- Digital support technician (level 3)
- Hours
-
Monday - Friday, working hours TBC
38 hours a week
- Start date
-
Friday 20 March 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
Responsibilities:
- Assistance providing first line desk-side, telephone, and remote-based IT support to the internal user base
- Assist with the support and administration of stock and IT hardware
- As part of the team, assist in desk moves and equipment requests
- Accurately maintain the IT Support and asset management systems
- Undertake project work as instructed by the Head of IT
Required skills:
- Proven interest in IT/tech
- An enthusiastic and professional attitude with a desire to understand and resolve user IT issues
- Evidence a commitment to learning new skills
- Some understanding of IT concepts such as operating systems, firewalls, networks, virtual machines etc.
- Some understanding of cloud environments such Microsoft Azure, AWS etc.
- Excellent verbal and communication skills
- Strong problem-solving skills
- Work effectively in a team
Location: This is an office-based role, and the successful candidate will be expected to attend our offices at NG11 6JS for 5 days a week.
Where you'll work
Britannia House
Mere Way
Ruddington
Nottingham
NG11 6JS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DIGITAL NATIVE (UK) LIMITED
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Training schedule
Apprenticeship Training to be provided:
You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications
You will work alongside our experienced Service Desk team and build your skills through a combination of:
- 1-2-1 Coaching
- Group activities
- Online learning
- Work based tasks
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
A Level in:
BTEC in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
MHR has been at the cutting edge of HR, payroll, and finance for more than four decades. In that time, we've kept our independence, always operating with stability in mind. We don't just pioneer some of the best platforms on the market, we keep supporting and iterating on them, constantly investing in the future of people and finance software. We think with the long term in mind.
Why MHR? Because we take the time to focus on what matters most. People. Through our systems and the services surrounding them, we empower people to do their best work, and organisations to be as effective as possible. That's what we mean by enabling sustainable high performance for our customers.
After this apprenticeship
Ongoing employment and career progression.
Ask a question
The contact for this apprenticeship is:
DIGITAL NATIVE (UK) LIMITED
The reference code for this apprenticeship is VAC2000007943.
Apply now
Closes in 26 days (Friday 6 February 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.