Homelessness Accommodation Apprentice
Tendring District Council
Clacton-On-Sea (CO15 1TN)
Closes in 15 days (Sunday 25 January 2026 at 11:59pm)
Posted on 9 January 2026
Contents
Summary
We have an excellent opportunity to join our friendly Housing Solutions Team. As a level 2 apprentice, you will assist the Homelessness Accommodation team in delivering temporary accommodation services.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Thursday 8.45am – 5.15pm, Friday 8.45am – 4.45pm.
37 hours a week
- Start date
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Monday 2 March 2026
- Duration
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1 year 3 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role involves handling public contact via telephone, emails and face-to-face, as well as undertaking administrative and operational tasks to support the effective and efficient operation of the Council’s temporary accommodation.
Respond to queries on behalf of the team by providing information, or direct clients to the appropriate officer as required.
Carry out administrative duties including:
- Recording accommodation placements within a client’s homeless application
- Collating and updating databases accurately
- Accompanying officers on site visits and inspections as appropriate
- Arranging client appointments for completing housing benefit forms
Develop knowledge of Council services to respond effectively to customer queries.
Attending training sessions and team meetings, contributing to the development of the team.
Build strong community links and partnerships with relevant agencies.
Where you'll work
88-90 Pier Avenue
Clacton-On-Sea
CO15 1TN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TENDRING DISTRICT COUNCIL
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
The Customer Service Practitioner Apprenticeship Standard at Level 2 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English.
Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.
The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment. A total of 15 months plus functional skills if required. Prior learning and experience will also be taken into consideration.
Further information on the standard can be viewed here - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Empathy
Other requirements
This apprenticeship will be based in our offices in Pier Avenue, Clacton. However, there will be a requirement to work intermittently at Spendells House, Walton on Naze.
About this employer
Tendring District Council is the local authority covering the area, which includes the towns of Clacton, Harwich, Manningtree, Frinton, Walton and Brightlingsea. It is responsible for a range of services, including waste collection, housing and homelessness, planning, economic growth, leisure, a theatre, and much more.
http://www.tendringdc.gov.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
There are many opportunities for progression within Tendring District Council - many apprentices stay within the department they undertake their apprenticeship with, others apply for positions and work in other departments. Many apprentices also progress onto a higher apprenticeship.
Ask a question
The contact for this apprenticeship is:
TENDRING DISTRICT COUNCIL
The reference code for this apprenticeship is VAC2000007906.
Apply now
Closes in 15 days (Sunday 25 January 2026 at 11:59pm)