Junior Portfolio Manager Apprentice

CT Skills

117 Stratford Road, Shirley, Solihull, B90 3ND (B90 3ND)

Closes in 20 days (Friday 30 January 2026)

Posted on 9 January 2026

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Summary

You will be assisting in the daily operations of the residential rental properties utilising strong organisational skills and a customer-focused attitude, ensuring that all landlords and tenants receive exceptional service.

Wage

£17,500 a year

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Training course
Housing and property management (level 3)
Hours
Monday to Saturday (hours to be confirmed).

40 hours a week

Start date

Monday 2 February 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Managing tenant relations, addressing inquiries and resolving issues promptly.
  • Conducting property inspections to ensure maintenance standards are met.
  • Overseeing the leasing process, including upselling available units and arranging viewings.
  • Maintaining accurate records through data entry and utilising property management software such as Reapit.
  • Coordinating with contractors for repairs and upkeep of properties.
  • Having an understanding of the client accounting process.
  • Handling administrative tasks including lease agreements, renewals, and tenant communications.
  • Implementing marketing strategies to attract new tenants and retain current ones.
  • Minimum of 6 hours per week spent on apprenticeship work and training.

Where you'll work

117 Stratford Road, Shirley, Solihull, B90 3ND
B90 3ND

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CT SKILLS LIMITED

Training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
  • Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
  • Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
  • Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
  • Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
  • Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
  • Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
  • Problem Solving: Use a problem solving and flexible approach in their day to day duties.
  • Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
  • Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including decision making & collaborative working, housing legislation, tenancy types, and more! You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.

Requirements

Desirable qualifications

GCSE or equivalent in:

None required (grade None required)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Attention to detail
  • Communication skills
  • Customer care skills
  • Initiative
  • IT skills
  • Logical
  • Organisation skills
  • Presentation skills
  • Problem solving skills

About this employer

Black and Golds, a multi-award-winning agency, was established in 2012 under the leadership Mike Dingley. With a background in construction and property development, Mike's approach has always been distinguished by a commitment to innovation and a departure from the outdated practices of corporate agents that have long dominated the UK property market. They have a mass of team experience from a variety of backgrounds that keep them on the top of their game.

After this apprenticeship

As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.

Ask a question

The contact for this apprenticeship is:

CT SKILLS LIMITED

The reference code for this apprenticeship is VAC2000007899.

Apply now

Closes in 20 days (Friday 30 January 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.