Customer Service Manufacturing Apprentice

ENVASES LIVERPOOL LTD

Bootle (L20 6PB)

Closes in 20 days (Saturday 31 January 2026 at 11:59pm)

Posted on 9 January 2026

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Summary

Great opportunity for someone to join the busy Customer Service Team of a a well established manufacturing company.

A Market Leader in metal packaging, producing industrial cans from 250ml to 25L drum. The successful apprentice will be involved in communicating with customers on the phone, via email and entering orders in the SAP system.

Wage

£22,000 a year

Check minimum wage rates (opens in new tab)

£11.28 per hour

Training course
Supply chain practitioner (fast-moving consumer goods (FMCG)) (level 3)
Hours
9am-5pm - 37.5 hours per week. Days TBC.

38 hours a week

Start date

Sunday 1 February 2026

Duration

1 year 8 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

A list of responsibilities include:

  • Entering the sales order on SAP
  • Maintains forecast and ensuring the order book is updated
  • Creation of credit notes for returns from customers.
  • Communicates clearly with customers in relation to delivery dates, possible delays and quality issues.
  • Records delivery problems (NOTIF) and undertakes actions in order to resolve them.
  • Develops a partnership with customers that is based on a good understanding of their needs.
  • Ability to develop a good understanding and knowledge of the products that are produced locally and at other European plants.
  • Gathers the required information for item creation and fills in new item requests
  • Addresses logged invoice issues with the finance department
  • Ensures that customer data is well maintained and that sales administration is kept in good condition
  • Provides ideas/improvements for the processes within or related to the individuals working area

Where you'll work

Envases Liverpool Ltd.
Trinity Park Industrial Estate
Orrell Lane
Bootle
L20 6PB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BPIF TRAINING LIMITED

Training course

Supply chain practitioner (fast-moving consumer goods (FMCG)) (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Manage the flow of fast-moving consumer goods products or services based on evolving and changing information.
  • Use standard operating procedures.
  • Support customers with supply chain enquiries.
  • Use IT systems for the supply chain; Company and customer systems. Applies cyber security and GDPR regulations and policies.
  • Use continuous improvement techniques in the fast-moving consumer goods supply chain.
  • Lead and participate in problem solving activities: 5 whys, fishbone analysis.
  • Use capacity planning to inform fast-moving consumer goods supply chain processes.
  • Apply team working principles.
  • Escalate issues and tasks.
  • Analyse data against supply chain key performance indicators to identify trends and themes that affect the fast-moving consumer goods supply chain.
  • Plan and adhere to customer lead times.
  • Use data analysis outcomes to inform decision making in the supply chain function.
  • Develop and implement a supply plan, for example, supply planning, production planning, demand planning, operations planning - logistics, commercial planning.
  • Use order management tools to capture customer orders.
  • Communicate with others verbally for example, colleagues and stakeholders.
  • Communicate in writing with others for example, internal and external customers, colleagues, and managers.
  • Comply with health and safety legislation, regulations, standards, and guidance.
  • Follow equity, diversity, and inclusion principles.
  • Apply quality assurance procedures.
  • Identify and document hazards and risks in the workplace. Apply control measures.
  • Record or enter information - paper based or electronic; risk assessments, handover documents, work sheets, checklists, and any legal reporting requirements.
  • Comply with sustainability principles and regulations including efficient use of resources, recycling, reuse and safe disposal of waste.
  • Identify, organise and use resources, including team members, to plan and complete tasks, with consideration for cost and quality.
  • Manage the flow of fast-moving consumer goods products or services based on evolving and changing information.
  • Use standard operating procedures.
  • Support customers with supply chain enquiries.
  • Use IT systems for the supply chain; Company and customer systems. Applies cyber security and GDPR regulations and policies.
  • Use continuous improvement techniques in the fast-moving consumer goods supply chain.
  • Lead and participate in problem solving activities: 5 whys, fishbone analysis.
  • Use capacity planning to inform fast-moving consumer goods supply chain processes.
  • Apply team working principles.
  • Escalate issues and tasks.
  • Analyse data against supply chain key performance indicators to identify trends and themes that affect the fast-moving consumer goods supply chain.
  • Plan and adhere to customer lead times.
  • Use data analysis outcomes to inform decision making in the supply chain function.
  • Develop and implement a supply plan, for example, supply planning, production planning, demand planning, operations planning - logistics, commercial planning.
  • Use order management tools to capture customer orders.
  • Communicate with others verbally for example, colleagues and stakeholders.
  • Communicate in writing with others for example, internal and external customers, colleagues, and managers.
  • Comply with health and safety legislation, regulations, standards, and guidance.
  • Follow equity, diversity, and inclusion principles.
  • Apply quality assurance procedures.
  • Identify and document hazards and risks in the workplace. Apply control measures.
  • Record or enter information - paper based or electronic; risk assessments, handover documents, work sheets, checklists, and any legal reporting requirements.
  • Comply with sustainability principles and regulations including efficient use of resources, recycling, reuse and safe disposal of waste.
  • Identify, organise and use resources, including team members, to plan and complete tasks, with consideration for cost and quality.

Training schedule

Upon successful completion of the apprenticeship, the qualification obtained will be a Level 3 Supply Chain Practitioner Standard.

The apprentice will be given sufficient time to undertake their "off-the-job" requirement of the apprenticeship during their working hours.

Throughout your time as an apprentice, you will be supported by both Envases and BPIF Training. You will be assigned a training coordinator to ensure that you have the best training available.

Training requirements will be discussed at the point of employment to suit your individual needs and business needs.

Most training and studying will be a combination of site-based and remote delivery.

Requirements

Essential qualifications

GCSE or equivalent in:

  • English (grade 4)
  • Maths (grade 4)

Desirable qualifications

GCSE or equivalent in:

Business Administration (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Analytical skills
  • Attention to detail
  • Communication skills
  • Customer care skills
  • Initiative
  • IT skills
  • Logical
  • Number skills
  • Organisation skills
  • Problem solving skills
  • Team working

Other requirements

Office based, no working from home Need to be able to commute to L20 6PB.

About this employer

Envases Liverpool is an International supplier of metal containers, serving a UK, European and US client base in industrial and food markets with manufacturing capability from 250ml to 25 litre containers.

After this apprenticeship

Full-time job available upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

BPIF TRAINING LIMITED

The reference code for this apprenticeship is VAC2000007852.

Apply now

Closes in 20 days (Saturday 31 January 2026 at 11:59pm)