Pharmacy Services Assistant Apprentice
WB HEALTHCARE LIMITED
Birmingham (B8 1BY)
Closes on Monday 2 March 2026
Posted on 9 January 2026
Contents
Summary
Do you want to work in the pharmacy industry and deliver great customer service? If so, this could be the perfect opportunity for you! While working in the pharmacy and gaining valuable experience, you will also be supported by Walsall College to achieve your Pharmacy Level 2 Apprenticeship standard.
- Wage
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£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Pharmacy services assistant (level 2)
- Hours
-
Pharmacy operates between the hours of 9am-6pm, Monday - Friday.
Your college day will also form part of your working week.
40 hours a week
- Start date
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Monday 9 March 2026
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Some of your duties as a pharmacy services assistant may include:
- Taking in and handing out prescriptions
- Dispensing prescriptions
- Using dispensary and stores computer systems to generate stock lists and labels
- Helping to maintain reasonable dispensary stock levels
- Ordering items for use within a department
- Receiving, loading, unloading incoming goods from wholesalers, manufacturers and elsewhere
- Selling over-the-counter medicines
- Answering queries on the supply and availability of medicines, where this is within their competence
- Responding to telephone and face-to-face enquiries of a routine nature from patients, their representatives, members of the public and a wide range of staff groups, either in a pharmacy or in a ward and referring queries to the relevant member of the pharmacy team when necessary
- Drawing any problems identified or queries raised to the attention of pharmacists or pharmacy technicians
- Pre-packing, assembling and labelling medicines
- Ensuring that health and safety requirements are met
Where you'll work
Unit 1A
154 Bordesley Green Road
Bordesley Green
Birmingham
B8 1BY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WALSALL COLLEGE
Training course
Pharmacy services assistant (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- receive and log prescriptions
- assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
- work according to legislative requirements, and organisational policies
- order, receive, maintain and issue pharmaceutical stock
- provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
- work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
- act in accordance with systems and organisational governance
- recognise and act within the pharmacy regulatory, legal and ethical standards
- support the team in the development of others
- maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
- communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
- handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
- use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
- demonstrate person centred care and support within a pharmacy setting
- make pharmacy patients and patient safety your first concern
- use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
- maintain the interests of patients and the health of the public
- promote and advocate equality, diversity and inclusion
- promote healthy lifestyles to customers
- work safely within the parameters of your role using Standard Operating Procedures
- apply policies which relate to health and safety at work
- act appropriately in situations to prevent harm to yourself and others
Training schedule
- Level 2 Pharmacy Services Assistant qualification
- Weekly release at our Walsall Campus - 1 day per week (term time only)
- Full-time apprentices will typically spend 15 months on the programme (before the gateway) working towards the occupational standard, with off-the-job training
- Functional Skills in English and maths if required
The purpose of the end point assessment (EPA) is to test that an apprentice is fully capable of doing their job before they receive their apprenticeship certificate.
It also helps to demonstrate that what an apprentice has learnt, can be applied in the real world.
The focus is now on the outcome of an apprenticeship, and apprentices have to demonstrate the knowledge, skills and behaviours that employers have identified they need.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Non judgemental
- Patience
- Positive Attitude
- Good Time Keeping
- Customer Service Skills
About this employer
Care Services Pharmacy are an established independent NHS Online Community Pharmacy serving the people of Birmingham and nationwide.
After this apprenticeship
Potential progression to a full-time role or Pharmacy Technician level 3 apprenticeship.
Ask a question
The contact for this apprenticeship is:
WALSALL COLLEGE
The reference code for this apprenticeship is VAC2000007850.
Apply now
Closes on Monday 2 March 2026