IT Apprentice

NEWENT COMMUNITY SCHOOL & SIXTH FORM CENTRE

NEWENT (GL18 1QF)

Closes in 12 days (Tuesday 27 January 2026 at 11:59pm)

Posted on 14 January 2026

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Summary

To learn & assist in the delivery of IT services within Newent Community School & Sixth Form, supporting staff & students while developing technical skills. The role provides hands-on experience in maintaining ICT equipment, software, and networks under the guidance of the IT Manager.

Wage

£14,526 a year

Check minimum wage rates (opens in new tab)

11,453.35 actual (0ver 41 weeks)

£14,526.20 52 week salary (£7.55 per hour)

Rising to £8 per hour as of April.

Training course
Information communications technician (level 3)
Hours
Monday to Friday (Hours to be confirmed).

37 hours a week

Start date

Monday 2 March 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your duties will include:

  • Assisting with troubleshooting and resolving issues of computers, printers, and other ICT equipment.
  • Providing helpdesk support to users for hardware and software issues.
  • Supporting the installation and setup of new devices under supervision.
  • Helping maintain accurate records of ICT assets.
  • Providing first-line support for staff and students (e.g. password resets, printer issues).
  • Learning to use and support common software packages (Microsoft Office, Windows 11).
  • Shadowing the IT Manager to understand network and server maintenance and upgrades.
  • Ensuring all work follows health and safety guidelines.
  • Participating in training sessions and complete coursework as part of the apprenticeship program.
  • Identifying best practices and where appropriate, submitting articles to the IT knowledge base.
  • Undertaking a maintenance schedule on specified assets (e.g. projectors) keeping accurate records of work undertaken.
  • Working alongside third-party partners/providers either as part of the change implementation or as part of fault analysis and resolution.
  • Undertaking any other relevant duties as may reasonably be requested by the IT Manager.

Where you'll work

WATERY LANE
NEWENT
GL18 1QF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GLOUCESTERSHIRE COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Apprenticeship Standard Level 3. Training will be delivered both in college and in the workplace. 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Team working

Other requirements

Desirable qualities:

Any prior IT experience (school projects, personal interest).

Familiarity with common devices (PCs, tablets, printers).

About this employer

Newent Community School & Sixth Form Centre is a Secondary Academy which was founded in 1965. 

https://newent.gloucs.sch.uk/about-us/ (opens in new tab)

Company benefits

Term time 38 weeks plus 3 additional holiday weeks (41 weeks in total) paid.

After this apprenticeship

Potential position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

The reference code for this apprenticeship is VAC2000007830.

Apply now

Closes in 12 days (Tuesday 27 January 2026 at 11:59pm)