Business Administration Apprentice
ROYAL MANOR HEALTH CARE
PORTLAND DORSET (DT5 2BJ)
Closes on Saturday 28 February 2026
Posted on 8 January 2026
Contents
Summary
We are offering an exciting opportunity to join our GP surgery as a Business Administration Apprentice. This apprenticeship provides hands-on experience in a busy and supportive primary care environment, where you will develop essential administrative, organisational, and customer service skills.
- Wage
-
£14,918.80 to £24,126.96, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday during the hours of 8.00am - 6.30pm.
38 hours a week
- Start date
-
Monday 2 March 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Greeting patients at reception, answering telephone calls, booking appointments, and responding to general enquiries in a professional and confidential manner.
Carrying out administrative tasks such as data entry, filing, scanning documents, updating patient records, and maintaining accurate information on clinical systems.
Supporting the wider practice team with general office duties, including processing correspondence, managing emails, preparing documents, and assisting with reports.
Throughout the apprenticeship, the apprentice will also complete off-the-job training, develop IT and communication skills, and learn about confidentiality, data protection, and NHS procedures.
Where you'll work
PORTLAND HEALTH CENTRE
PARK ESTATE ROAD
EASTON
PORTLAND DORSET
DT5 2BJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEYMOUTH COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The apprentice will work towards attaining a Level 3 Business Administrator apprenticeship with one day a week training at Weymouth College.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Initiative
- Non judgemental
- Patience
Other requirements
You MUST be prepared to commit to your work and training for the duration of the apprenticeship. You will be required to attend an interview and assessment at Weymouth College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier, so please apply early to avoid disappointment.
About this employer
Royal Manor Health Care is a well-established NHS GP surgery serving the local community on the Isle of Portland in Dorset, with its main practice on Park Estate Road and a branch surgery at The Gatehouse in Fortuneswell. It provides essential primary care services to around 12,000 registered patients of all ages and works closely with the Dorset Integrated Care System to deliver high-quality healthcare locally. Care Quality Commission
The practice is part of a wider Primary Care Network, working collaboratively with other local health professionals such as pharmacists, nurses, care navigators, and allied health services, to ensure patients receive coordinated care. Care Quality Commission
Royal Manor Health Care offers a broad range of general medical services, including routine GP consultations, screening and diagnostic services, family planning, and management of long-term conditions. It also supports patients through telephone and face-to-face consultations, online services, repeat prescriptions, and access to urgent care advice when needed. Care Quality Commission+1
The practice has been inspected by the Care Quality Commission (CQC) and is currently rated Good overall, recognising its safe, effective, caring, responsive, and well-led services within the community. Care Quality Commission
Working at Royal Manor means being part of a supportive, patient-centred team in a vital community healthcare setting, offering valuable experience and opportunities to contribute to the health and wellbeing of the local population.
Please note - Our main surgery is in Easton, but there may be a requirement to work at the other 2 Portland locations on occasion.
http://www.royalmanorhealthcentre@nhs.uk (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Possibility of a full-time permanent position, upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
WEYMOUTH COLLEGE
The reference code for this apprenticeship is VAC2000007711.
Apply now
Closes on Saturday 28 February 2026