Digital Support Apprentice

Tewkesbury Borough Council

Gloucestershire (GL20 5TT)

Closes in 20 days (Friday 30 January 2026 at 11:59pm)

Posted on 9 January 2026

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Summary

We are looking for a motivated and enthusiastic Digital Support Apprentice to join our team. This role will sit between our Digital Team and Customer Services Team, supporting the delivery of innovative digital solutions that improve customer experiences and streamline council services.

Wage

£27,965 a year

Check minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Mon to Fri.

37 hours a week

Start date

Monday 23 February 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assist in developing user stories, personas, and customer journey maps to inform digital solutions.
  • Support data analysis to identify trends, measure performance, and improve customer experience.
  • Collaborate with developers and designers to understand and contribute to digital product development.
  • Participate in customer-facing activities, gathering feedback and supporting digital adoption.
  • Help document processes, maintain project trackers, and contribute ideas for continuous improvement.
  • Learn and apply basic skills to support digital initiatives.
  • Ensuring that services are delivered in compliance with existing and new Health and Safety legislation and the Council’s Health and Safety Policy, and ensuring that duties are pursued in a safe manner with due regard to the Health and Safety of yourself and others.
  • To adhere to all Council Policy, in particular Equal Opportunities.
  • To undertake any other duties properly assigned from time to time by the Director which are appropriate to the grade and character of the post.

Where you'll work

Council Offices
Gloucester Road
Tewkesbury
Gloucestershire
GL20 5TT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BASINGSTOKE ITEC LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

Training will take place remotely and on the employers premises

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Non judgemental
  • Patience

About this employer

  • We are committed to providing the best quality services with the resources available and ensuring public money is spent effectively and wisely.
  • We believe this can only be achieved with a skilled and engaged workforce. Therefore, we have devised a comprehensive rewards package, and a commitment to training and development, for all of our staff members.

https://careers.tewkesbury.gov.uk/why-work-for-us (opens in new tab)

Company benefits

  • The following are subject to a qualifying period
    • Agile and flexible working policy
    • Discounted leisure centre membership
    • Holiday allowance
    • Local Govt Pension Scheme

After this apprenticeship

  • Potential opportunity to progress  to level 4 qualifications

Ask a question

The contact for this apprenticeship is:

BASINGSTOKE ITEC LIMITED

The reference code for this apprenticeship is VAC2000007682.

Apply now

Closes in 20 days (Friday 30 January 2026 at 11:59pm)