Office Administrator Apprentice

L.C.A MAINTENANCE SERVICES LTD

Bedfordshire (MK42 7AW)

Closes in 20 days (Friday 30 January 2026 at 11:59pm)

Posted on 8 January 2026

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Summary

Join L.C.A. Maintenance Services Ltd as a Business Administrator Apprentice! Gain hands-on experience in admin tasks, customer service, and office support while working towards a recognised qualification. Kickstart your career today, apply now!

• Wage:

  £15,704 a year

  Check minimum wage rates (opens in new tab)

  Annual Salary

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, 8am - 5pm, 1 hour lunch, occasional Saturday (to be discussed).

  40 hours a week

• Start date:

  Monday 9 February 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Roles and responsibilities:

• Scheduling customer appointments for works / quotations
• Creating and sending quotations with information provided from engineers
• Scheduling customer appointments once quotations have been accepted, ordering materials where needed and sending out interim invoices as required
• Ensuring engineers diaries are planned so they are in similar locations where possible
• Taking over the phone payments from customer and engineers
• Answering incoming calls
• Data inputting as required onto trackers and spreadsheets (Enquiries & boiler service reminders)
• Covering of other office staff duties in the case of sickness / annual leave
• Monitoring Checkatrade & Trustatrader and ensuring all enquiries are responded to in a timely manner
• Daily checking that all parts required for jobs have been ordered
• Vehicle maintenance to include booking MOTs, servicing, repairs, tyres and any other vehicle related issues that may arise, working alongside line manager to build and keep up to date van fleet management tracker
• Arrange the servicing / maintenance of Kane analysers
• Social media content including Facebook, Instagram and TikTok. Creating social media posts and content
• Ensuring skips/plasterboard bags are collected & replaced as required

Where you'll work

Unit 4 Singer Way
Kempston
Bedford
Bedfordshire
MK42 7AW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MILTON KEYNES COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training with Milton Keynes College. Ongoing training, support and development with the employer. Business Administrator Level 3.

Requirements

Essential qualifications

“GCSE” in:

• “Maths” (grade 9-4)
• “English” (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT proficiency
• Organisation & time mgmt
• Attention to detail
• Interpersonal skills
• Problem-solving & initiative

Other requirements

You must be able to get to the work premises by 8am every day. Please consider your commute should you not drive in your own vehicle.

About this employer

LCA is an independent family run business. We pride ourselves and our reputation on our good reviews from our loyal customer base, which has helped us to expand for the past 2 decades. We’re growing each year, but our values never change, our customers and our standard of work are our top priority. We are the most reputable plumbing and heating company within Bedfordshire, our TrustATrader and Checkatrade reviews speak for themselves.

After this apprenticeship

To progress into a dedicated role within your chosen sector. Potential to be offered a permanent position allowing the apprentice to build a long-term carer with the company.

Ask a question

The contact for this apprenticeship is:

MILTON KEYNES COLLEGE

The reference code for this apprenticeship is VAC2000007677.

Apply now

Closes in 20 days (Friday 30 January 2026 at 11:59pm)